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2020 Financial, Operations Management / IT (FOM/IT) Virtual Conference

ITuB3 - Innovative Schedule Changes to Enhance Patient Access by 33%!

Oct 20, 2020 3:30pm ‐ Oct 20, 2020 4:30pm


One health center out of Hope Valley, Rhode Island will share their experience in building a new patient visit model that reached the following results: a 33% increase in patient access, 46% decrease in no-shows, and a 38% increase in capacity utilization. While improving patient access to care has many favorable benefits to patients including improved health outcomes and quality of care, it requires process changes, innovation, and a bold leadership group. Results include a greater volume of patient visits while also attaining improvements in no-show reductions and capacity utilization.

Learning Objectives:
  • Attendees will hear and learn the tools and tactics that are crucial to obtaining results of decreasing patient cycle times.
  • Attendees will identify ways to increase capacity utilization by reducing missed opportunities.
  • Attendees will hear how this organization was able to increase their patient access by 33% and what methods and tools were used to move the needle in this metric.


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