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2020 Financial, Operations Management / IT (FOM/IT) Virtual Conference


IWC1 - Keys to Successful Implementation of Telehealth Programs Now and Into the Future


Oct 21, 2020 10:00am ‐ Oct 21, 2020 11:00am

Description

Tools such as workflow process analysis and Lean methods can be very helpful in implementing new programs effectively. They can also be used to optimize programs that have been implemented rapidly. Many health centers implemented telehealth programs rapidly in response to the current pandemic and public health emergency. Some of these programs may benefit from the improvements that can be gained from using a more structured analysis and process. This presentation will provide an overview of workflow process analysis tools and an example of how Lean methods were used to implement a telehealth program both rapidly and efficiently across a multi-site community health center.

Learning Objectives:
  • Examine workflow analysis tools as applied to telehealth programs and processes.
  • Describe insights gained from a large CHC's experiences implementing telehealth.
  • Provide examples of how Lean methods were used to implement a telehealth program both rapidly and efficiently across a multi-site community health center.

Speaker(s):

  • Angela Duncan Diop, ND, CHCIO, Vice President, Information Systems, Unity Health Care
  • Jonathan Neufeld, PhD, Program Director, Great Plains Telehealth Resource and Assistance Center

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