Too often, finance and quality teams speak a different language in terms of “value” – e.g., productivity vs health outcomes. This panel presents a framework that assesses strategic plans and priority projects in the context of maximized value. The discussion will review considerations for measuring “value” in the broader terms of access, service, outcomes and cost. They will share lessons from the Making the Value Connection program, a pilot of California clinics structuring “Value Projects” that have direct linkages to strategic priorities and are tracking both outcome and cost variables.
Understand and articulate value factors that should be considered when establishing the organization’s strategic plan and priorities.
Define comprehensive measures that track and demonstrate value including access, service, outcomes and cost.
Create balance between high-quality clinic outcomes and financial/operational considerations.
Operations Improvement Specialist,
Saban Community Clinic