National Association of Community Health Centers

Welcome & Introductions to the Practical Art of Health Center Operations

Feb 22, 2022 12:00pm ‐ Feb 22, 2022 12:20pm

Identification: NOT01

How to Thrive Operationally... and not just survive ... in 2022: Looking at staff engagement, burnout, and retaining our best people

Feb 22, 2022 12:20pm ‐ Feb 22, 2022 1:50pm

Identification: NOT02

This session helps health center operational leaders to assess and focus their energies on their ever-changing staff pool. This session will provide tips on attracting and retaining great staff. It will provide concrete steps to develop systems that will help us grow strongly in 2022 with a new health center workforce performing best operational practices for leveraging staff.

Finance is from Mars, Operations are from Venus: Foundational steps to make a better marriage of finance and operations

Feb 22, 2022 1:55pm ‐ Feb 22, 2022 3:25pm

Identification: NOT03

This session is a foundation for operational leaders to begin to develop complementary approaches to the operational and financial sides of running a health organization. This session will introduce concepts such as evaluating for grant vs visit revenue, assessing lost revenue streams, determining how to begin to turn the tide of the loss revenue through operational improvements as well as counteract the current implications of poor access and Value Based contracts.

Supporting Health Center Transformation with Social Determinants of Health Data Using PRAPARE

Feb 22, 2022 3:30pm ‐ Feb 22, 2022 5:00pm

Identification: NOT04

This session will provide an introduction to PRAPARE, how health centers are implementing the tool, and how PRAPARE data has accelerated care improvements, population health, and health equity. Presenters will also summarize how PRAPARE has enabled health centers to better plan for and allocate care resources more efficiently and effectively.

Virtual Networking Event

Feb 22, 2022 5:00pm ‐ Feb 22, 2022 6:00pm

Identification: networking1

Join us for some face time and connect with your Community Health Center colleagues as we discuss takeaways from day one!

Measuring, Reporting, and Evaluating Data for Accountability, Transparency and Performance: Part One

Feb 23, 2022 12:00pm ‐ Feb 23, 2022 1:30pm

Identification: NOW01

The use of data in our health centers is more critical than ever before. With new, innovative ways to provide access to high quality care and a shift toward value-based payments, the process of gathering, understanding, and evaluating measurement data is vital for health centers. This session will focus on the various types of measurement for health centers; how to identify, measure, and report data for successful decision making; and how to prepare and engage health center staff for this new level of transparency.

Measuring, Reporting, and Evaluating Data for Accountability, Transparency and Performance: Part Two

Feb 23, 2022 1:35pm ‐ Feb 23, 2022 3:05pm

Identification: NOW02

The Patient Journey Beyond the Clinic: Patient Engagement and Satisfaction + Wrap Up

Feb 23, 2022 3:10pm ‐ Feb 23, 2022 5:00pm

Identification: NOW03

Patient engagement and satisfaction are fundamentals for effectively executing patient centered care and related care models. When addressing patient engagement and satisfaction, we focus on the patient experience in the clinic and very often overlook the circumstances of a patient before and after the visit.In this session we will discuss patient engagement and satisfaction following the Patient Centered Medical Home concept areas. We will pay special attention to the concept of “Knowing and Managing Your Patients”. Understanding that social determinants of health play an important role in health outcomes and that identifying the needs of communities are key to developing a patient centered strategy.