Reset

Advanced Filters
Concurrent Sessions - Select One
11:00am - 12:30pm Pacific - October 16, 2018

Tuesday
ITuA1 - Cyber National Neighborhood Watch: Strategies to Reduce Cyber Risks and Costs
11:00am - 12:30pm Pacific - October 16, 2018 | Room: Celebrity 1-2
Track: HIT
Tags: HIT
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
When your community health center (CHC) experiences a cyber attack, will it be ready? How resilient do you think your CHC would be after a cyber attack? What are your CHC's cyber-hygiene culture and practices? With the national push for health care to go "digital" in the last decade, CHCs now face the same threat landscape of larger organizations with fewer cyber resources (human and financial) from which to draw upon. Much like health care professionals must wash their hands before caring for patients, CHCs must practice good cyber hygiene in today's digital world. Also, like hand-washing, a culture of cyber-readiness does not have to be complicated or expensive for CHCs, but simply effective at enabling organizations to routinely protect information that is critical to their patients and operations. Good cyber hygiene not only helps to secure protected health information (PHI) and other sensitive information, but it protects organizations and their members from civil and criminal penalties. This session is intended to arm CHCs with practical strategies to minimize the risk of a cyber threat and improve their cyber resilience (the ability to "bounce back" after a cyberattack).
Tuesday
ITuB1 - Understanding Your Cost of Care: An Introduction to New Resources for Community Health Centers
11:00am - 12:30pm Pacific - October 16, 2018 | Room: Celebrity 3
Track: Finance
Tags: Finance
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
This session will focus on the factors that influence the cost of care, providing information from new resources – a Capital Link study examining four-year trends across a series of cost-focused ratios and an updated NACHC issue brief regarding a methodology for calculating costs. Presenters will address the importance of using data in a fee-for-service environment and as the sector transitions to a value-based reimbursement. Discussion will also include a description of the interconnections between staffing, process, and programs, and how to make changes that will positively impact health center operations (financial and quality performance, as well as patient and staff satisfaction).    
Tuesday
ITuC1 - Operational Continuity: Before, During, and After a Disaster
11:00am - 12:30pm Pacific - October 16, 2018 | Room: Celebrity 4
Track: Operations
Tags: Operations
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Community Health Centers, Primary Care Associations, and Health Center Controlled Networks are key players in their community’s when disaster strikes. Any disruption in business operations, whether natural or manmade, requires a strategic approach to respond and recover. During this panel, participants will learn best practices to create, execute, and continue operations services for patients, staff, and volunteers during turbulent times.
Tuesday
ITuD1 - Leveraging Data Tools for Value-Based Contracts
11:00am - 12:30pm Pacific - October 16, 2018 | Room: Melrose 3-4
Track: Finance
Tags: Finance
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Managing value-based contracts is complex and can be seen as a distraction to caring for the patient. community health centers (CHCs) are challenged with managing data from numerous sources, tracking and meeting multiple performance goals for different patient populations, understanding which patients they are responsible for in a contract, and, most importantly, providing the right care at the right time to the right patient for all patients for improved outcomes. Community Health Care Association of New York State (CHCANYS) collaborated with stakeholders to integrate clinical, enrollment, and claims data from electronic health records, health information exchange (HIE), and payers and is helping CHCs weave the data into their daily operations. Additionally, CHCs collecting social determinants of health data can quickly analyze their impact on performance metrics, identify targeted interventions to improve outcomes, negotiate risk adjustment, and identify resources to support changing care models. This session explores strategies and lessons learned in CHCANYS' journey to harness data effectively, leverage point of care and reporting tools with multiple data sources, risk stratify, and enhance patient engagement to facilitate care management and population health activities.
Tuesday
ITuE1 - OpenNotes: A Key to Patient Engagement
11:00am - 12:30pm Pacific - October 16, 2018 | Room: Wilshire Ballroom
Track: HIT
Tags: HIT
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
As a patient, you have the right to read the notes your doctor or clinician writes about you during or after your appointment. Having the chance to read and discuss those notes with your doctor or family member can help you take better control of your health and health care. As a health care professional, you may build better relationships with your patients and take better care of them when you share your visit notes. OpenNotes is a national initiative working to give patients access to the visit notes written by their doctors, nurses, or other clinicians-- currently at over 22 million patients. For more information about this session topic, visit: opennotes.org https://www.healthcare-informatics.com/article/patient-engagement/opennotes-and-patient-engagement-safety-net-environment-one-md.
Concurrent Sessions - Select One
02:00pm - 03:30pm Pacific - October 16, 2018

Tuesday
ITuA2 - New Accounting Standards: Revenue Recognition and the Not-For-Profit Reporting Standards
02:00pm - 03:30pm Pacific - October 16, 2018 | Room: Celebrity 1-2
Track: Finance
Tags: Finance
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Two new accounting standards will begin affecting CHCs beginning with December 31, 2018 fiscal year-end. The first is a not-for-profit accounting standard for financial reporting which represents the largest change to not-for-profit financial reporting in 20 years. FASB’s goal is to improve the usefulness of information provided to not-for-profit financial statement users by eliminating diversity in practice, enhancing financial performance comparability, and increasing transparency around financial resource availability. BKD will examine the significant changes, tips to begin preparing, and example changes to the financial statements and footnotes. The second standard is a revenue recognition standard affecting all industries including CHCs. BKD will share the basic concepts of this new standard and provide an overview of how they will affect your CHC. Once you understand the basic elements of these new standards you will be better prepared to establish a plan to implement them.
Tuesday
ITuB2 - Using Data Analytics to Reduce Potentially Avoidable Emergency Department Utilization
02:00pm - 03:30pm Pacific - October 16, 2018 | Room: Celebrity 3
Track: HIT
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Esperanza Health Centers is one of nine Chicago-area FQHCs and three health systems that owns the Medical Home Network (MHN), an accountable care organization with approximately 120,000 Medicaid members. MHN has a shared risk contractual arrangement for managing total cost of care. The health plan delegates complete care management responsibility to MHN which is performed by FQHC and other practice employed staff at the care team level. MHN care managers perform complete health risk assessments, create individualized care plans, and follow up on those care plans for moderate- and high-risk members, a subset of who are individuals who have made three or more emergency department (ED) visits in the previous six months. MHN receives admission, discharge, and transfer (ADT) alerts from 25 area hospitals so care managers are alerted as soon as their members register in the ED. MHN’s IT department combines those ADT alerts with complete medical and pharmacy claims data to create reports that can be used to provide insight and improve patient outcomes.
Tuesday
ITuC2 - Five Steps to Building Strong Digital Marketing Campaigns
02:00pm - 03:30pm Pacific - October 16, 2018 | Room: Celebrity 4
Track: Operations
Tags: Operations
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
We've all been there, spending endless hours working on a newsletter, only to send it out and have a poor open rate. Or even worse, working diligently on a webinar presentation to have only two people dial in. What if you could increase those numbers with just a few simple changes in your language or send time? Have you been wanting to kick your digital online brand into high gear, but just aren't quite sure where to start? Join us as we dive into five key steps to guide you through a total refresh.
Tuesday
ITuD2 - Creating a Comprehensive Denial Management Program
02:00pm - 03:00pm Pacific - October 16, 2018 | Room: Melrose 3-4
Track: Finance
Tags: Finance
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Claims denials are an integral part of the revenue cycle function, as insurance companies are financially motivated to scrutinize and deny our claims as often as possible. This presentation will demonstrate how to create a comprehensive denial management program that strengthens claims and limits the occurrence of denials. Participants will identify and discuss the elements of a comprehensive denial management program including tracking, categorizing, educating, and resolving. Participants will also learn techniques to educate practitioners and staff on these issues in order to gain buy-in at all levels across the practice.
Tuesday
ITuE2 - Customer Service in Healthcare – The Impact of Work / Life Balance - SPECIAL EXHIBITOR SESSION SPONSORED BY CENTENE
02:00pm - 03:30pm Pacific - October 16, 2018 | Room: Wilshire Ballroom
Track: Operations
Tags: Operations
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
This presentation will discuss the importance of customer service in the healthcare setting, and examine some of the obstacles to delivering excellent customer service on a consistent basis…especially in the FQHC setting. We will also discuss the concept of work-life balance and its implications for the health center staff’s ability to deliver excellent customer service. This will be an interactive, entertaining and inspirational presentation that will motivate all health center staff to deliver better customer service and be aware of the concept of work-life balance.
Concurrent Sessions - Select One
04:00pm - 05:30pm Pacific - October 16, 2018

Tuesday
ITuA3 - Interoperability: The GPS to Better Patient Care
04:00pm - 05:30pm Pacific - October 16, 2018 | Room: Celebrity 1-2
Track: HIT
Tags: HIT
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Health care interoperability has been a hot topic for providers, policymakers, and patients for years. The public and private sectors are working throughout the industry to facilitate seamless health data exchange between a multitude of health IT systems to coordinate care across various health settings nationwide. Efforts around health care interoperability initiatives, health data exchange frameworks, and health IT standards have improved efforts; but there are several challenges still preventing stakeholders from achieving true interoperability for optimal care delivery and improved patient health outcomes. A panel of clinicians, HIE and EHR vendors, politicians, HIT staff, and patients will discuss the current and future effects of interoperability on patient care.
Tuesday
ITuB3 - Maximizing Opportunities and Minimizing Challenges when Integrating a Newly Acquired Practice into Your Health Center
04:00pm - 05:30pm Pacific - October 16, 2018 | Room: Celebrity 3
Track: Operations
Tags: Operations
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
The acquisition of a new practice is filled with opportunities and fraught with challenges. Extensive planning is required to integrate a new practice into your health center as seamlessly as possible. This includes identifying funding sources, facilities planning, human resource integration, and financial forecasting. In addition, operational planning to integrate EHRs, clinical staff, policies and procedures, and the model of care is required for a smooth crossover. A level of uniformity across sites, while identifying best practices of the new facility that can be integrated throughout the rest of your organization must be considered. An interdisciplinary leadership team that is able to communicate and act on clinical, operational, and financial issues as they arise is needed. Data needs to be used strategically to quickly pivot to ensure success and meet inevitable unanticipated challenges. In this session, presenters will share their recent experience integrating a large practice into their health center. They will review the overall project plan, strategies, and examples of key tools used to successfully execute site transition. This will include a discussion of clinical, operations, IT, HR, and finance components, and the dynamic interaction that impacted the overall trajectory of the implementation, as well as the roadblocks encountered.
Tuesday
ITuC3 - Financial Management Reviews: Policy Considerations
04:00pm - 05:30pm Pacific - October 16, 2018 | Room: Celebrity 4
Track: Finance
Tags: Finance
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Session presenters will review the Financial Capacity Review document, currently being utilized by the Division of Financial Integrity (DFI) of HRSA, to analyze financial policies and procedures in place at health centers. This document contains 17 management control areas that HRSA believes will ensure grant recipients have policies in place that are compliant with the Uniform Grants Guidance and the Department of Health and Human Services (HHS) Grants Policy Statement. Special consideration will be made for findings most commonly disclosed in single audit reports, HHS Office of Inspector General reports, HRSA Operational Site Visit reports, and DFI grant reviews which are designed to ensure health centers have safeguards in place for the appropriate financial stewardship of federal funds.
Tuesday
ITuD3 - The Journey to Improved Patient Access
04:00pm - 05:30pm Pacific - October 16, 2018 | Room: Melrose 3-4
Track: Operations
Tags: Operations
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
A patient’s first point of connection to your organization is often the call center. Erie Family Health Centers will share how it recently redesigned its call center, turning things around after a period of declining morale and performance. This session will outline an operational roadmap for increasing patient and staff satisfaction and incorporating patient access data into the organizational culture. Erie will provide examples of changes to staff training, retention efforts, staffing models, performance review procedures, and empanelment procedures that resulted in a highly functioning, proactive, sustainable Patient Access Center. Participants will leave the session better able to recognize insufficiencies that may contribute to patient dissatisfaction, outline strategies for improvement, and understand how to use data to support decision-making in patient access operations.
Tuesday
ITuE3 - Enabling Services: A Technologically Integrated Approach
04:00pm - 05:30pm Pacific - October 16, 2018 | Room: Wilshire Ballroom
Track: HIT
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Valley-Wide Health Systems, Inc. is a rural, frontier Federally Qualified Health Center composed of 12 primary care sites, 8 dental sites, 3 physical therapy sites, and 2 pharmacy sites. Over the last eight years, Valley-Wide has worked to develop and modernize its enabling services department. Starting with multiple spreadsheets, filing cabinets, and an access database, Valley-Wide began a journey to bring enabling services’ records into the EHR. With the state accountable care organization (ACO) creation, Valley-Wide was poised at a unique point to develop a comprehensive enabling services template set within their EHR. Starting with the cannibalization of their EHR's behavioral health system, the template set quickly morphed into a completely custom-built system. Today, with Phase Two of the state's ACO program starting, as well as the addition of financial eligibility, referrals, pre-auth staff and dental navigation; Valley-Wide's enabling services system must meet an ever-changing set of needs and an ever-expanding list of deliverables-- from ACO to UDS. As an owner/partner of the regional ACO delegate, Valley-Wide is challenged to set a new standard of enabling services in the region. Moving into the future, Valley-Wide's system is prepared to facilitate and lead an integrated enabling services delivery model.
Concurrent Sessions - Select One
10:30am - 12:00pm Pacific - October 17, 2018

Wednesday
IWA1 - Redesigning Health Center Staffing and Workflows for the Future
10:30am - 12:00pm Pacific - October 17, 2018 | Room: Celebrity 1-2
Track: Finance
Tags: Operations
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Market forces and payment models are forcing CHCs to change the way they operate. This session will cover two key elements of that change – staffing and workflows. We will evaluate the needs – operational, financial and missional. We will then discuss staffing models that address these needs, and redesigning workflows based on the human capital management system (Staff/workforce) that is consistent with Health Center core values, reflective of its mission and strategic goals, clear in its purposes flexible in its implementation. The session will include a case study of a CHC’s human capital alignment and optimization process. The operational goals are, attract, develop and retain a diverse, workforce that is continually learning and expanding its capacity to shape the healthcare future and nurture a culture of integrity and excellence that encourages initiatives and that promote a healthy work-life environment.
Wednesday
IWB1 - Artificial Intelligence in Community Health Center Operations
10:30am - 12:00pm Pacific - October 17, 2018 | Room: Celebrity 3
Jonathan Lee, Speaker; Quentin Fisher, Speaker
Track: HIT
Tags: HIT
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
The future is here. Artificial Intelligence (AI) and Machine Learning are emerging buzz words, but what are their practical applications to community health centers? This session will provide an overview of what these cutting-edge technologies are and examples of how they are being used to impact the operations of health centers. Participants will understand the difference between analytics, big data, AI, and data visualization and learn how these technologies can enable health centers to predict adverse health events and increase operational efficiency.
Wednesday
IWC1 - Fostering a Culture of Performance Improvement Through Payer-Provider Collaboration
10:30am - 12:00pm Pacific - October 17, 2018 | Room: Celebrity 4
Rita Orr, Moderator
Track: Operations
Tags: Operations
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
As health care reimbursement continues to transition away from fee-for-service, it is increasingly important for providers to have resources that enhance their ability to succeed and progress along the value-based continuum. However, providers do not always have the resources for changes required to ensure success in these new payment arrangements. Through payer-provider collaboration, payers can play a key role in helping providers with the support and sustainable infrastructure changes necessary to ensure success in value-based programs. This session will focus on payer-provider collaboration that supports practice transformation and performance improvement across multidisciplinary care teams. An AmeriHealth Caritas executive will discuss how a health plan can augment practice resources and support required practice evolution. FQHC/community health center representatives will share their experience with implementing effective strategies to manage value-based contracts and foster a sustainable culture of performance improvement within their practices.
Wednesday
IWD1 - Step-By-Step Strategic Growth Analysis
10:30am - 12:00pm Pacific - October 17, 2018 | Room: Melrose 3-4
Track: Finance
Tags: Finance
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
It’s time for your CHC to grow, but you don’t know whether to expand operations at a current location, relocate to a larger facility, or enter a new geographic market. It’s a common dilemma that many leaders face. This session lays out a step-by-step approach to using the information you already have to build models that quantify these scenarios for sound, data-driven planning. It will outline the process for leveraging the UDS Mapper to identify underserved markets, calculating utilization rate to measure productivity of your current operation, utilizing historical company data and benchmarks to estimate visit volume, and constructing pro forma financial statements to forecast financial impacts. In the end, CHC management will have a reliable model of each option and an objective cost/benefit framework for strategic planning.
Wednesday
IWE1 - HIT Listening Session: What Do Community Health Centers Need to Be Successful?
10:30am - 12:00pm Pacific - October 17, 2018 | Room: Wilshire Ballroom
Track: HIT
Tags: HIT
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
NACHC wants to hear from the field. During this listening session, participants will share their views regarding the development of a health information technology strategy and its potential contribution to the overall success of their organizations, as well as other CHCs, PCAs, and HCCNs. This session will be facilitated by an HIT industry leader and expert to ensure current and emerging topics and innovations are addressed.  
Concurrent Sessions - Select One
01:30pm - 03:00pm Pacific - October 17, 2018

Wednesday
IWA2 - Avoiding OIG Investigation and Potentially Problematic Pitfalls Around CHC Coding and Billing
01:30pm - 03:00pm Pacific - October 17, 2018 | Room: Celebrity 1-2
Track: Finance
Tags: Finance
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
CHC revenue cycle management (RCM), coding, and billing compliance is complex. Do you understand the potential risks to your CHC? Are you familiar with the Office of the Inspector General (OIG)? Do you understand risk around provider enrollment/credentialing? Familiar with CHC safe harbor around anti-kickback? Understand limitations on Medicare PPS G code billing as it pertains to certain CHC services including chiropractic and stand-alone procedures? Attend this session to learn about these topics and more, as well as what you can do to evaluate potential, yet avoidable risks.
Wednesday
IWB2 - Start Where You Are: Data Visualizations for Mere Mortals
01:30pm - 03:00pm Pacific - October 17, 2018 | Room: Celebrity 3
Track: HIT
Tags: HIT
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
This session is an introduction to creating data visualizations, graphs, and dashboard elements. As long as you have access to a spreadsheet program like Excel or Google Sheets, you can do quality data visualizations. No advanced knowledge required, just a need to be able to tell a story with your data. The presenter will cover some fundamentals of visual communication, why you should almost never use a pie chart, and the four most common types of charts to tell a clear, accurate, and compelling story with your data. Whether your audience is clinicians, your board, or your patients, using numbers to tell your story is a skill everyone can learn. Learn how and when to use various kinds of data visualizations. No fluff, just good actionable information you can use immediately! No need for expensive business intelligence tools to get started, although they can be powerful tools. You’ll also have access to a resource guide, created just for FOM/IT, for more information and where to go to take a deeper dive into visual communication.
Wednesday
IWC2 - Getting 340B Pharmacy Right!
01:30pm - 03:00pm Pacific - October 17, 2018 | Room: Celebrity 4
Track: Operations
Tags: Operations
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Running a 340B program is a complex undertaking for FQHCs, fraught with the challenges of complying with rigorous regulatory requirements, separately tracking 340B drugs, coordinating care, and ensuring that the program benefits patients, providers, and administrators alike. Designing and running a successful 340B program depends on multiple factors, including number and location of sites, number of visits, payer mix, available management time and expertise, and interest in revenue generation and service expansion. While FQHCs with considerable management and pharmacy expertise may be able to take on the challenges of developing and managing their own pharmacy, they should do so with a full understanding of the financial risks and operational demands of this DIY approach as well as the other options that are available. Whether you are an FQHC leader seeking to contract out your 340B program or manage it in-house, this session will help you realize the full operational and financial potential of this important drug discount program. Learn from session panelists that include: an FQHC CEO discussing 340B management; an FQHC CFO discussing finance; and a COO of a 340B management company discussing how to operationalize in-clinic pharmacies.
Wednesday
IWD2 - Building Strategic and Operational Agility Through Scenario Modeling and Market Assessment Tools
01:30pm - 03:00pm Pacific - October 17, 2018 | Room: Melrose 3-4
Track: Operations
Tags: Operations
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Health centers are constantly facing change and must consider the impact of internal and external influences on sustainability. This session will present resources and processes available to assess your opportunities and environment in consideration of these influences within the evolving health care landscape. As expectations for health care providers continue to increase in number and complexity, health centers are responsible for a broader array of services. To better prepare for these initiatives, health centers can use readily available information in making data-driven decisions and developing actionable strategies. This session will also review approaches for improving health center financial condition by proactively estimating several operational functions under a variety of scenarios and by implementing strategies to reduce uncertainty and risk.
Wednesday
IWE2 - Community Health IPA’s Successful Implementation of a Population Health Management Platform to Optimize Value-Based Care
01:30pm - 03:00pm Pacific - October 17, 2018 | Room: Wilshire Ballroom
Track: HIT
Tags: HIT
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Community Health IPA (CHIPA), an independent practice association comprised of 23 New York-based Federally Qualified Health Centers (FQHCs) using six separate electronic medical record (EMR) vendors, needed to align its practices and policies and fully transition to value-based care in order to optimize value-based contracts. Rather than relying on anecdotal evidence for care decisions, CHIPA wanted to use data and analytics to drive practice transformation. This workshop will provide insights into how we seamlessly incorporated a population health management (PHM) solution to optimize patient outcomes, costs, and resource utilization under value-based care agreements. Specifically, this session will address: How we discovered creative solutions related to confidential, proprietary, and contractually-obligated information; Key factors driving the successful implementation of the PHM solution, including: integration of clinical and claims data, attribution methodology, risk stratification, targeted care management based on cost, quality and utilization data, creating profiles for each patient, dashboards that promote provider engagement, and generating MCO performance report cards; and How we used technology to: ensure compliance at the organizational, practice and provider levels, track performance based on cost, quality and utilization, and monitor gaps in care at the patient and provider levels.
Concurrent Sessions - Select One
03:30pm - 05:00pm Pacific - October 17, 2018

Wednesday
IWA3 - The Changing Role of Data and Data Quality for Community Health Centers
03:30pm - 05:00pm Pacific - October 17, 2018 | Room: Celebrity 1-2
Track: HIT
Tags: HIT
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
As health care moves toward value-based care and reimbursement, data and its application have grown in importance. The use of data has expanded beyond routine clinical, administrative, and reporting tasks to include deeper analyses of diagnoses, treatments, and outcomes as well as of population-level measures. The amount of data in use has also increased substantially. Today’s environment necessitates new infrastructure, new applications, and most importantly a new appreciation of the role of data at all levels in the health center, and the ability to assess data quality. The Level-Up data quality assessment method, developed and deployed by the RCHN Community Health Foundation, has been used effectively in health center settings. Level-Up determines initial data quality in EHR-based data sets by comparing different data stores of the same data through the execution of standardized SQL queries, and interpreting discrepancies to identify potential data quality gaps. Seven categories of data issues have been identified in this way. The Level-Up method will be described in detail, during this session, along with the issue categories and approaches to correcting the data to optimize quality.
Wednesday
IWB3 - The Intersection of Finance, Fundraising, and Operations: Generating New Revenues Through Practice Transformation
03:30pm - 05:00pm Pacific - October 17, 2018 | Room: Celebrity 3
Wilfredo Lacro, Speaker; Brent Copen, Speaker
Track: Finance
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Learning goals would include: • Learn how various aspects of practice transformation, such as care teams, empanelment, and improved access, can lead to increased revenue • Understand how to sequence various aspects of practice transformation to ensure revenue is increased early in order to pay for future expenditures • Discuss how the role of philanthropic dollars can be leveraged to support an enterprise-wide approach to practice transformation. • Discuss the critical relationship between CFO and COO, and how to create a partnership that leads to positive results • Learn how to talk about productivity in a meaningful way
Wednesday
The Health Center Program Requirements are a critical foundation for a health center's success. The new Site Visit Protocol has changed the way Operational Site Visits (OSVs) are conducted and how HRSA assesses compliance with program requirements. This session will feature two OSV reviewers who have conducted site visits under the new protocol. They will share their experiences with implementing the protocol and describe how high-performing health centers prepare and execute the OSV. Furthermore, each presenter will offer promising practices and insights on how preparing for the OSV helps to strengthen and improve operational performance, data collection and reporting, and continuous process improvement.
Wednesday
IWD3 - Rowing in the Same Direction for Successful Financial Performance
03:30pm - 05:00pm Pacific - October 17, 2018 | Room: Melrose 3-4
Track: Finance
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Financial success, both today and tomorrow, is grounded in the notion that the clinical, operational, and financial teams need to be rowing in the same direction. Health center sustainability requires that all functional teams are reading from the same play book. To improve financial performance, create cost efficiencies and maximize collections, communication of the key drivers of success from the financial team to the clinical/operational teams must be continual and transparent. To maximize collections, clinical staff need to be educated on how their behaviors will impact revenue - moving from today in a fee-for-service world to tomorrow and VBP models. Operational staff must be educated on how business processes and workflows will improve cost effectiveness and maximize collections. The key to success is a program that involves adequate training to all parties on what drives financial performance, continued training during orientation and annual updates, adequately designed management reports, and regularly scheduled meetings of a multi-disciplinary team. The goal of this session is for attendees to understand the processes and reporting necessary to educate all players within the health center on how their day-to-day functions impact the financial success of the center. Best practices and tools will be shared.
Wednesday
IWE3 - Decreased No-Shows, Improved Productivity and Dramatically Reduced Cycle Times - a Case Study
03:30pm - 05:00pm Pacific - October 17, 2018 | Room: Wilshire Ballroom
Track: Operations
Tags: HIT Operations
Credits Available: 1.80 Accountants (CPE)  |  1.50 Board Governance
Many health centers face issues with failed appointments or high no-show rates, low productivity that impacts finances, and long waits to be seen or on the phone to speak with a staff member. We try the same tactics, hoping they’ll work, but they never quite catch on. This workshop will include a case study of one health center that reduced cycle times by 27%, decreased their call abandonment rate by 68%, and put a plan in place to sustain the operational improvements that were responsible for this change. Attendees will learn tactics they can use to improve each of these data points, which will also improve patient and staff satisfaction. Leave this workshop with both an understanding of the roadmap to success and concrete tactics that can be implemented immediately to improve operations.