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Sunday
CBC1 - NACHC Board Member Boot Camp: Setting the Scene about Board Roles and CEO Oversight/Partnership - **SEPARATE REGISTRATION IS REQUIRED**
11:00am - 12:15pm Eastern - August 30, 2020 | Room: V100 Sean C.
Credits Available: 1.25 Board Governance  |  1.25 None
Boards of directors play a vital role in the overall success and sustainability of health centers. This segment will review the roles and responsibilities of the board at a high level. It will also address the role of the board in relation to the CEO, the important role the board plays in providing oversight of the CEO, and pillars of an effective board-CEO partnership.
Sunday
CBC2 - NACHC Board Member Boot Camp: Legal Considerations for Health Center Boards - **SEPARATE REGISTRATION IS REQUIRED**
12:30pm - 01:30pm Eastern - August 30, 2020 | Room: V200 Lawrence R.
Credits Available: 1.50 Board Governance  |  1.50 None
Health center boards must ensure compliance with local, state, and federal laws governing the operations of health care businesses. This section will include some discussion of the board’s legal roles including related to oversight of the Health Resource and Services Administration (HRSA) Health Center Program and corporate compliance.
Sunday
CBC3 - NACHC Board Member Boot Camp: The Board and Quality Oversight - **SEPARATE REGISTRATION IS REQUIRED**
02:00pm - 03:00pm Eastern - August 30, 2020 | Room: V100 Sean C.
Credits Available: 1.25 Board Governance  |  1.25 None
Providing quality health care services is central to the mission of health centers. The governing board has a critical role in providing oversight of the quality assurance and quality improvement program. This segment defines quality and discusses the board’s oversight role related to quality.
Sunday
CBC4 - NACHC Board Member Boot Camp: The Board and Financial Oversight and Wrap Up/Action Planning - **SEPARATE REGISTRATION IS REQUIRED**
03:15pm - 04:45pm Eastern - August 30, 2020 | Room: V200 Lawrence R.
Credits Available: 1.00 Board Governance  |  1.00 None
The Board and Financial Oversight The board is responsible for safeguarding the organization’s assets. This segment covers the establishment of financial priorities for the health center, budget approval, internal control policies and procedures, long-range planning, financial statements, and the audit.   Wrap Up, Action Planning, and Building on Your Learning During this wrap up, participants will have an opportunity to reflect on items they will take back to their boards or implement to make themselves a more effective board member. Time will be devoted to discussing resources for ongoing learning about board roles.
Concurrent Sessions
10:00am - 11:30am Eastern - August 31, 2020

Monday
CMA1 - Focusing on the Future: What is the Health Center Board’s Strategic Role in 2020 and Beyond?
10:00am - 11:30am Eastern - August 31, 2020 | Room: V300 Shem B.
Track: Health Center Governance
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
Amidst the current uncertainty related to the COVID-19 pandemic, health center boards - in partnership with health center CEOs - have a critical role to play in sustaining the health center mission for the future. This session will explore tactics for boards to maintain this strategic focus, consider the future, and prepare to adapt accordingly. Specifically, this session will explore strategies for addressing critical strategic issues at the board-level,  ways boards and CEOs can use scenario planning to inform the future, and how to engage in strategic planning during a time of uncertainty and change.
Monday
CMB1 - COVID-19 and the FTCA Program – Immunity in a Virtual World
10:00am - 11:30am Eastern - August 31, 2020 | Room: V300 - Ian.L
Track: Health Center Essentials
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
The onslaught of the Coronavirus through the communities we serve has transformed the techniques we use to deliver care now and potentially for years to come. Can the FTCA program protect health centers as you devise new and more sophisticated methods to deliver services in this difficult environment? This session’s panel will discuss the program’s applicability to telehealth technology, COVID-19 testing, care to non-health center patients, service areas questions, and other FTCA issues related to the COVID-19 world we inhabit. Be prepared with your questions in this interactive virtual workshop as we take a deep dive into your malpractice protection during this pandemic.
Monday
CMC1 - Federal Policy Updates -- Beyond BPHC and CMS
10:00am - 11:30am Eastern - August 31, 2020 | Room: V200 - Jeff T.
Track: Policy Analysis,Health Center Essentials
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
NACHC's Legal Counsel and Senior Policy Advisor will provide updates on federal policy developments that impact health centers, beyond BPHC and CMS programs. In addition to COVID-19, they will address issues such as audit requirements, 340B, immigration, and women's health.
Monday
CMD1 - Best Practices in Delivering Team Based Care in a Telehealth Care Environment
10:00am - 11:30am Eastern - August 31, 2020 | Room: V100 - Jeff G.
Track: Innovation and Transformation
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
An unintended outcome of COVID 19 was an acceleration to practice transformation in the area of Telehealth, while continuing to leverage the full team. An important aspect of team-based care has always been the co-location of the primary and extended care team members. However, upon the necessity to meet patient’s needs virtually; clinical and operational leaders of health centers had to re-envision the care delivery; including staff roles and responsibilities, operational workflows, policies and procedures, and other aspects of care. In this program, we will discuss how to leverage health center strengths and build upon those strengths in moving to a virtual health center. We will review each role on the interdisciplinary care team and discuss their importance in a successful re-implementation of team-based care in the virtual world. Roles reviewed will include: medical assistant, provider, registered nurses, behavioral health staff, non-clinical team members, and the re-assignment of staff to support this larger model. This will include a discussion of the role of an interdisciplinary executive leadership team that includes Chiefs of Medicine, Nursing, Behavioral Health and Dentistry to work together to seamlessly transition and recover from clinical, operational and financial challenges due to crises such as COVID 19.
Monday
CGS1 - Opening General Session
11:30am - 01:00pm Eastern - August 31, 2020 | Room: V100 Sean C.
Track: Population Health and Quality Improvement
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
Join health center representatives, government health officials, health care sponsors and vendors and many others from around the country for the Opening General Session at NACHC’s CHI@Home conference. It will feature a dynamic Keynote address by Dr. Damon Tweedy, author of the NY Times best-selling book “Black Man in a White Coat-A Doctor’s Reflections on Race and Medicine.” The session will also include other special speakers and presentations to honor the legacies of two civil rights and congressional health center champions.
Concurrent Sessions
02:00pm - 03:30pm Eastern - August 31, 2020

Monday
CMA2 - Health Center Boards and Strategic Financial Oversight During COVID-19
02:00pm - 03:30pm Eastern - August 31, 2020 | Room: V300 Shem B.
Track: Health Center Governance
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
Health center board financial oversight responsibilities are significant during normal business conditions, but are heightened during times of crisis. Since the outbreak of the COVID-19 pandemic, those responsibilities have become even more critical to the financial sustainability of our health centers. This session will consider key activities or steps that boards can take as part of their strategic fiscal oversight role during COVID response and recovery. Topics will include governance considerations related to grants compliance, what to monitor on center financial statements during COVID response and recovery, among others.
Monday
CMB2 - Moving the Mission Forward: The Challenges and Opportunities We Know, are Discovering, and Preparing for in a New Era of Primary Care Delivery
02:00pm - 03:30pm Eastern - August 31, 2020 | Room: V300 - Ian.L
Track: Innovation and Transformation
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
Challenge your thinking! The health center movement can move forward only if we consider alternative future scenarios, explore new approaches to assess community needs and get candid about relationships, partnering and allies. Hear some provocative and new ideas as well as health centers leaders’ reactions as a springboard for your own reflections about the future.
Monday
CMC2 - 340B: Developments in Policy, Reimbursement, and Operations
02:00pm - 03:30pm Eastern - August 31, 2020 | Room: V200 - Jeff T.
Track: Policy Analysis
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
Speakers will provide updates on recent policy and reimbursement developments in the 340B space, including at the Federal and state level, among manufacturers, and in contracting.  A speaker will also discuss how his FQHC adapted their 340B and pharmacy operations in response to COVID-19.  
Monday
CMD2 - Innovations and New Care Models to Support Chronic Disease Patients during COVID-19 and Beyond - National Training and Technical Assistance Partner
02:00pm - 03:30pm Eastern - August 31, 2020 | Room: V100 - Jeff G.
Track: Innovation and Transformation
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
The COVID-19 pandemic has prompted health centers to reimagine and redesign many of the ways in which care is delivered to provide continued support to patients with chronic disease. Many of these innovations and emerging care models will be normalized as the future of health care. This session will highlight and explore several of the strategies that have emerged during the pandemic and the lessons learned implementing them, including increased use of telehealth, decentralization of care, home blood pressure and home glucose monitoring, proactive outreach, new workflows, and new uses of health care extenders. 
Concurrent Sessions
04:00pm - 05:30pm Eastern - August 31, 2020

Monday
CMA3 - Maximizing Dental Care in a Reimagined Oral Health Environment
04:00pm - 05:30pm Eastern - August 31, 2020 | Room: V100 Sean C.
Track: Innovation and Transformation
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
The COVID-19 pandemic required health center dental clinics to respond by limiting care to emergencies. Recovery issues addressed by successful dental programs included procedure classification by risk, revised workflow, infection control, and tele-dentistry. NACHC’s Quality Center Value Transformation Framework provides a conceptual model to guide systems change in three domains: Infrastructure, Care Delivery, and People. Reimagined oral health care must address these domains, including expansion of care team members involved in the provision of oral health services and use of dental care team members for the services they are uniquely trained to provide. Lessons learned during reopening can be applied to maximize dental care in a value-based care environment. This session will provide a view of these issues from national, state, and local perspectives.
Monday
CMB3 - Grants Management in the Era of COVID-19
04:00pm - 05:30pm Eastern - August 31, 2020 | Room: V200 Lawrence R.
Track: Health Center Essentials
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
COVID-19 has resulted in unprecedented disruptions for the world.  Health Centers have received significant additional funding to play a key role in their communities in preventing the spread of COVID, and preparing for and responding to outbreaks.  During this session, we will provide insight into the additional grants management complexities facing CHCs as a result of the additional COVID related funding.  Additional funding comes with compliance requirements and an expectation of accountability.  This means an increase in the compliance risks and additional complexities that Health Centers have not experienced.  The session will discuss high risk grant compliance areas and best practices for navigating your Health Center through these challenging times.  We will also address how you can review the documentation that you have gathered and improve it if you believe that what you have done so far is not enough.  
Monday
CMC3 - Advocacy in Action: Tools and Tactics for Advocacy Communications
04:00pm - 05:30pm Eastern - August 31, 2020 | Room: V700 Lisa
Track: Advocacy and Mobilization
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
A crucial part of advocacy work is building relationships with your community in order to get your message out. In this session, learn how to build stronger relationships with key partners: the media, elected officials, your supports, and your staff. Discover tips on how to improve your advocacy communications on social media and your local media outreach by crafting new strategies for sharing your story and the impact your health center makes.
Monday
CMD3 - Using PRAPARE to Collect Data on the Social Determinants of Health and Advance Health Equity
04:00pm - 05:30pm Eastern - August 31, 2020 | Room: V800 Drew
Track: Innovation and Transformation
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
In the wake of COVID-19, identifying social needs and aligning social services is more important than ever. The communities served by health centers are disproportionately affected by the pandemic’s adverse health, economic, and social impacts. Tackling this multifaceted pandemic requires concerted efforts to document, understand, and plan for patients’ and communities’ social risks that impact wellbeing – particularly those risk that are emerging under COVID-19. The Protocol for Responding to and Assessing Patients’ Assets, Risks and Experiences (PRAPARE) is a national effort to help health centers and other providers collect and apply the data they need to better understand and address their patients’ social determinants and prevent the deterioration of health equity. This session will help equip participants with the knowledge and resources needed to advance healthy equity within the current realities of COVID-19 and racial injustice. After a brief introduction to PRAPARE, this session will cover 1) how health centers are pioneering the use of PRAPARE to improve health equity while also responding to COVID-19, and 2) how PRAPARE can inform health centers and their social services partners as they build capacity for health equity.
Concurrent Sessions
10:00am - 11:30am Eastern - September 1, 2020

Tuesday
CTuA1 - Good Governance and Board Leadership in Times of Uncertainty
10:00am - 11:30am Eastern - September 1, 2020 | Room: V300 Shem B.
Track: Health Center Governance
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
Through times of uncertainty, such as the current operating environment for health centers caused by the COVID-19 pandemic, health center boards must address urgent governance items as well as to continue to focus on routine board business. This session will highlight tips and strategies that boards can use to strike this balance, as well as strategies board leadership can use to aid the board in governing during times of uncertainty.
Tuesday
CTuB1 - Health Center Finance Issues 6 months into the COVID-19 Response
10:00am - 11:30am Eastern - September 1, 2020 | Room: V300 - Ian.L
Track: Health Center Essentials
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
During this session, we will explore best practices and lessons learned over the last several months of the COVID – 19 Pandemic impacts on our health center financial operations.  There have been significant shifts in how we deliver care, how we get paid for the care we deliver and how we monitor and track these activities for compliance.  We will discuss cash flow management, staffing considerations and shifts, management of new revenue streams and spending order of money, impacts on revenue cycle management including telehealth from the finance lens.  We will also discuss the critical communication needed to support all departments of the health center in this crisis environment.   
Tuesday
CTuC1 - State Policy Actions in the Time of COVID-19
10:00am - 11:30am Eastern - September 1, 2020 | Room: V200 - Jeff T.
Track: Policy Analysis,Innovation and Transformation
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
This workshop will cover actions states have taken or will be facing related to the COVID-19 pandemic, including Section 1135 waivers, Medicaid payment protections and Medicaid expansion and budget challenges. Emphasis will be placed on policies and issues affecting FQHC patients, finances and operations.
Tuesday
CTuD1 - Year of the Nurse 2020: Leading with Care Into the Future
10:00am - 11:30am Eastern - September 1, 2020 | Room: V100 - Jeff G.
Track: Workforce Investment in the Future
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
Year of the Nurse 2020 has provided an opportunity to highlight the contributions of nurses in community health centers and the patients they engage. It has also created a vision of reimagined roles of nurses in health center care. This session will showcase nurses leading in the areas of LGBTQ care, nursing workforce innovations, and nurse-led diabetes management.
Tuesday
CGS2 - General Session: Federal Update
11:30am - 01:00pm Eastern - September 1, 2020 | Room: V100 Sean C.
Track: Policy Analysis
Credits Available: 1.50 Medical Doctors (CME)  |  1.80 Accountants (CPE)  |  1.50 Social Workers (CE)  |  1.50 Board Governance  |  1.50 Other (CEU)  |  1.50 None
Up-to-date information about the COVID-19 pandemic and other health care delivery issues are of vital importance to health centers and the people and communities they serve. Tune in to this general session to hear the latest from federal officials who are responsible for oversight of the Health Centers Program and other key health programs. A NACHC legislative policy overview will be provided as well as a special recognition of a longstanding health center leader who helped to establish NACHC.