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Tuesday
Welcome
02:00pm - 02:20pm Eastern - June 16, 2020

Welcome


Tuesday
Creating Ops Plan Part l
02:20pm - 04:20pm Eastern - June 16, 2020
Credits Available: 2.40 Accountants (CPE)  |  2.00 Social Workers (CE)

Health center operations are directly impacted by every decision and goal set within the organizational strategic plan. Your role as a health center Operations leader is to react appropriately ensuring the organization can deliver upon its goals. This session will focus on understanding the operational impact from the strategic plan and how to develop an actionable operations plan.

Participants will learn how to take an inter-departmental approach to setting measurable and effective outputs that deliver upon the organizational strategic plan.


Wednesday
Creating Ops Plan Part ll
02:00pm - 03:45pm Eastern - June 17, 2020
Credits Available: 1.80 Accountants (CPE)  |  1.50 Social Workers (CE)

Health center operations are directly impacted by every decision and goal set within the organizational strategic plan. Your role as a health center Operations leader is to react appropriately ensuring the organization can deliver upon its goals. This session will focus on understanding the operational impact from the strategic plan and how to develop an actionable operations plan.

Participants will learn how to take an inter-departmental approach to setting measurable and effective outputs that deliver upon the organizational strategic plan.


Wednesday
Understanding the Bottom Line Part l
03:15pm - 04:15pm Eastern - June 17, 2020
Credits Available: 0.80 Accountants (CPE)  |  0.80 Social Workers (CE)

This session will discuss the impact of daily operations on the profitability and cash flow of a health center. We will identify how budgeting and monitoring are key to positioning the health center for success. We will identify key drivers of the bottom line, and how health center operations staff can impact financial performance.


Thursday
Understanding the Bottom Line Part ll
02:00pm - 03:00pm Eastern - June 18, 2020
Credits Available: 1.20 Accountants (CPE)  |  1.00 Social Workers (CE)

This session will discuss the impact of daily operations on the profitability and cash flow of a health center. We will identify how budgeting and monitoring are key to positioning the health center for success. We will identify key drivers of the bottom line, and how health center operations staff can impact financial performance.


Thursday
Revenue & Expense Model Part l
03:15pm - 04:15pm Eastern - June 18, 2020
Credits Available: 1.20 Accountants (CPE)  |  1.00 Social Workers (CE)

Health centers, and the healthcare marketplace, are changing rapidly. Health centers are developing new models of care based on practice transformation and the requirements of value-based care. Health centers have also changed their infrastructure to accommodate rapid growth and new demands of patients, payors and funders. Payment systems are changing; bringing changes to the health center revenue model. This session will help the leadership anticipate how they need to prepare their organization.


Friday
Revenue & Expense Model Part ll
02:00pm - 02:45pm Eastern - June 19, 2020
Credits Available: 0.80 Accountants (CPE)  |  0.80 Social Workers (CE)

Health centers, and the healthcare marketplace, are changing rapidly. Health centers are developing new models of care based on practice transformation and the requirements of value-based care. Health centers have also changed their infrastructure to accommodate rapid growth and new demands of patients, payors and funders. Payment systems are changing; bringing changes to the health center revenue model. This session will help the leadership anticipate how they need to prepare their organization.


Tuesday
High Performing Team
02:00pm - 04:00pm Eastern - June 23, 2020
Credits Available: 2.40 Accountants (CPE)  |  2.00 Social Workers (CE)

People are your most valuable resource. In this session we explore the value of effective staffing at the health center. You will learn how to align and enhance the models of care that involve different roles and responsibilities for Front Desk, Medical Assistants, Nurses and other support staff. You will also see examples of how leading health centers organize care teams to leverage the variety of skills. Participants will learn how to improve show rates and access, increase capacity utilization, and increase both patient and staff satisfaction.


Wednesday
Strategic Scheduling
02:00pm - 03:30pm Eastern - June 24, 2020
Credits Available: 1.80 Accountants (CPE)  |  1.50 Social Workers (CE)

The scheduling template is often a mismatch of staffing needs, PCMH and access requirements. It is created by one team then passed on to your entry-level staff to "get it right" so that everyone has a predictable and good day. This session gives hands on examples of how to create a better template, what to consider to meet (almost) everyone's demands, and get a schedule that works well for patients too. Participants are encouraged to bring a blank copy (HIPAA compliant) of the schedule template, a list of appointment types, and the rules that accompany the current schedule. You will participate in a practical exercise to determine how and when to make changes.

You will learn how to use the template to maximize capacity utilization through dynamic schedule management, how to anticipate and reduce no shows, increase visit numbers all while decreasing staff and patient frustration.


Wednesday
Employee Engagement Part l
03:45pm - 04:15pm Eastern - June 24, 2020
Credits Available: 0.60 Accountants (CPE)  |  0.50 Social Workers (CE)

This session will focus on your organizations greatest asset - the people. Studies show organizations with increased engagement generate 2.5 times more revenue than those with low engagement. You will learn what drives engagement, how to increase it and how to strategically align efforts to benefit operationally and financially.


Thursday
Employee Engagement Part ll
02:00pm - 03:00pm Eastern - June 25, 2020
Credits Available: 1.20 Accountants (CPE)  |  1.00 Social Workers (CE)

This session will focus on your organizations greatest asset - the people. Studies show organizations with increased engagement generate 2.5 times more revenue than those with low engagement. You will learn what drives engagement, how to increase it and how to strategically align efforts to benefit operationally and financially.


Thursday
Managing Employee Risk Part l
03:15pm - 04:15pm Eastern - June 25, 2020
Credits Available: 1.20 Accountants (CPE)  |  1.00 Social Workers (CE)

This two-part session will provide tips and techniques for managing employment-related risks in a health center. The key federal employment laws will be addressed, along with strategies to mitigate potential legal liability through carefully crafted policies and employment practices. Part two will focus on compliance with the federal overtime regulations effective January 1, 2020 and the impact they may have on a health center employee compensation work assignment.

Instructor: Michael B. Glomb, Esq., Feldesman Tucker Leifer Fidell LLP


Friday
Managing Employee Risk Part ll
02:00pm - 03:00pm Eastern - June 26, 2020
Credits Available: 1.20 Accountants (CPE)  |  1.00 Social Workers (CE)

This two-part session will provide tips and techniques for managing employment-related risks in a health center. The key federal employment laws will be addressed, along with strategies to mitigate potential legal liability through carefully crafted policies and employment practices. Part two will focus on compliance with the federal overtime regulations effective January 1, 2020 and the impact they may have on a health center employee compensation work assignment.

Instructor: Michael B. Glomb, Esq., Feldesman Tucker Leifer Fidell LLP