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Thursday
Sustainable and effective health center operations are achieved when there is alignment between people, process and place. Due to the ever-changing healthcare environment including a shift to team-based and integrated care, we cannot make decisions in isolation. This session will introduce the concept of decision-making and change through the lens of continuously aligning people, process and place.
Thursday
Leading change is both exciting and daunting. Today’s fast moving health care environment requires actively managing others to develop, support and accept new ways of doing things. This session will provide strategies for how to lead change in your organization, how to develop strong teams to support and implement new initiatives, and how to communicate and gain commitment to increase the probability for stakeholders to accept and increase your organization’s capacity to change.
Thursday
This session will reveal, direct, and instruct a case study from a health center that moved to Medical Home and efficiency of practice all in one major change initiative. Topics will include techniques to identify and improve operational efficiencies at your health center; effective approaches to discern when and how to use data to track and monitor the success of these efficiencies, and tips on making operational efficiencies replicable across the organization.
Friday
While designing operational efficiencies that can be scaled and replicated, whether it’s another site or service area, testing and tailoring are key steps to ensure the success adoption of the change. This session will focus on how to test the change using data, make adjustments, and tailor the change going forward.
Friday
Facilities and work space play a vital role in operational efficiency and sustaining-team based care. This session will focus on creating team work zones that support clinical collaboration and care coordination, expanding options for patient engagement zones in team-based care, defining the role and design of effective team respite zones, and addressing common functional challenges in existing spaces effectively.
Friday
Given that over 70% of change initiatives fail, this session will offer key take-aways and action steps to lead a change at your health center. We demonstrate best practices on how to communicate the status of a change initiative to stakeholders, how to demonstrate transparency during the change process, and how to effectively address and overcome known and unforeseen obstacles.