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Wednesday

Wednesday
Delivering the best patient experience isn’t just a goal, it’s a necessity for health centers in this new era of competition, transparency, and quality and performance-based reimbursement. This interactive session will overflow with best practice examples of what patients truly want and how health centers have effectively met those needs with workflow improvement methods to reduce patient cycle time and scheduling strategies to reduce no-shows, fill open slots and improve access.
Wednesday
Although we recognize that we need to do business a different way at our health centers, implementing change is often met with opposition. This session will focus on techniques and strategies to overcome resistance from staff to ensure a successful adoption of necessary change.
Wednesday
11:41am - 11:41am EDT - February 7, 2018
Gary Campbell
Leadership has a direct impact on workplace culture and workplace culture has a direct impact on the bottom line. The workforce is getting younger and older at the same time. These challenges along with other changes in these uncertain times requires strong and impactful leadership at multiple levels within the health center. Following the framework of the Impact Leadership Model, this session will help health center staff and leaders identify their own strengths and development opportunities to create the path towards unleashing their potential.
Thursday
Due to the operational reality of accountability and the shift to pay-for-performance, the process of gathering, understanding and evaluating measurement data is vital for health centers. This session will focus on the various types of measurement for health centers; a practical discussion on how and what data to measure and report data for successful decision making; and how to prepare and engage health center staff for this new level of transparency.
Thursday
The oversight of health center operations is a complex mix of managing processes and people. Recruiting, retaining and engaging staff with varying levels of education, experience and daily responsibilities can be challenging. This session will focus on strategies and techniques to recruit, retain and engage staff to provide the best employee experience and create a patient centered culture.
Friday
This session will focus on an overview of the budgeting process including types of budgets, different approaches to budgeting and the role of the service line, department leads and other operational managers in the development of budgets. Also, this session will discuss the impact of daily operations on the profitability and cash flow of a health center and budgeting process and the impact of daily operations on profitability and cash flow. The session will also discuss the importance of accountability and staff awareness of their role in fiscal sustainability.