We realize there is a different way to do business at our health centers. Implementing change is often met with opposition and uncertainty. This session will focus on techniques and strategies to overcome resistance from staff to ensure a successful adoption of necessary change.

Delivering the best patient experience isn’t just a goal, it’s a necessity for health centers in this new era of competition, transparency, and quality and performance-based reimbursement. This interactive session will overflow with best practice examples of what patients want. You will see demonstrations of those needs health centers have effectively met with workflow improvement methods to reduce patient cycle time and scheduling strategies to reduce no-shows, fill open slots, and improve access.

In the past three years, physician burnout has increased by almost nine percent for many reasons. Physicians, as well as non-clinical teams, are currently faced with challenges such as the introduction of new technologies to the workflow, limitations on patient involvement in their care, and an overall absence of work-life balance. In this session, participants will identify the leading causes of burnout and learn proven strategies to reduce it amongst your team. You will develop an action plan to foster well-being and joy in the workplace.

“Beyond the Front” is a specially-designed training that takes a deep dive into the value to your practice and what it really means to your bottom line to hire the right front desk employees. This session will teach you what you need to know before you make the important decision of who to hire for the front desk. What do they really do and can it make a difference in my clinic? Does your Front Desk add value or does it cost you money? Do you have a high rate of burn out from all staff? Do you have longevity and retention in your staff hiring? What makes the difference? This position is directly affecting customer service, billing, patient visits, no shows, morale, advertising, provider satisfaction. Do you have constant complaining and drama rather than professional, compassionate appropriate patient care? This is the class that will open your perspectives into how valuable and important a part Customer Service and Front Desk Employees make. This class will go beyond hiring and teach how to create a great team.

Leadership has a direct impact on workplace culture and workplace culture has a direct impact on the bottom line. The workforce is getting younger and older at the same time. These challenges, along with other changes in these uncertain times, require strong and impactful leadership at all levels within the health center. Following the framework of the Impact Leadership Model, this session will help health center staff and leaders identify personal strengths, as well as areas for improvement. Participants will discover the path towards unleashing their potential and learn the steps to becoming an employer of choice.

The oversight of health center operations involves a complex mix of managing processes and people. Recruiting, retaining, and engaging staff with varying levels of education, experience, and daily responsibilities can be challenging. This session will provide strategies and techniques that create the best employee experience while developing a patient-centered culture.

As health centers continue to build a quality driven culture it is essential to understand interdepartmental impact of implemented activities. In today’s health center world, activities cannot be siloed in departments; expected outcomes, involved personnel, and data utilization must take into account interdepartmental impact and goals. In this session, participants will learn how to utilize financial and clinical data to drive day to day operational performance. Participants will be introduced to operational tools that can help achieve aligned goals between clinical, finance and HR. This session will explore the practicality of delivering upon organizational goals using aligned data and activities between departments.