When did it become the norm to refer to our "front desk" staff by where they sit? Seldom do we refer to the CEO as the "corner office guy." Hear from a health center CEO who changed the culture of his health center simply by changing how they speak to one another, about one another, and with their community. Learn how recognizing that the health center staff does not work FOR him, but WITH him, TOGETHER FOR THE PATIENT propelled this health center to excel in their most recent Press Ganey patient satisfaction surveys; outscoring over 1,160 like organizations in the survey set. Then break into groups to discuss how this and other health center challenges can be addressed by sharing best practices and resources among the peer network in the room. Bring your business cards to share, as you will be sure to develop connections that will last beyond this one-time event.
Health centers serve over 350,000 military veterans annually. This population may be eligible for a health care benefits package provided by the US Department of Veterans Affairs (VA), but not all health care services are covered, nor are all veterans eligible.
This peer networking session will address three specific aspects of a veterans services portfolio: establishing provider agreement with the VA Community Care Program; advancing a training partnership with VA; and delivering dental services to fill a gap in the veterans health benefits package.
This two-hour peer to peer learning session will focus on various forms of violence, trauma, and exploitation experienced by some of the most vulnerable patients cared for by health centers. During the first hour, expert faculty will offer SOAR to Health and Wellness, an interactive training on identifying and responding to human trafficking. Following this training, health center innovators will lead small-group facilitated discussions on commercial sexual exploitation of children, domestic violence and sexual assault among Latinx youth and families, and sexual trauma experienced by LGBTQ people. Hear from these innovators about screening, patient and family engagement, partnerships, and interventions that work in the health center setting.
Core competencies provide promising opportunities to build, nurture, and retain a capable and competent workforce committed to meeting the needs of health center patients now and into the foreseeable future. Join your C-Suite, Human Resources, Training, and Workforce Development peers to explore and discuss approaches to utilize core competencies to develop and retain existing staff, and to identify and recruit incoming talent. What are the challenges, bright spots, emerging needs, and ideas that you are experiencing and encountering as you explore core competencies as tools for recruitment, retention, and leadership development?