2021 FOM/IT - Hybrid

Oct 18, 2021 ‐ Oct 20, 2021



Sessions

Making the Financial Case for Community Health Workers: A CFO Discussion - NTTAP Featured

Oct 20, 2021 10:30am ‐ Oct 20, 2021 11:45am

Identification: IWA1

Community health workers (CHWs) are critical members of the health center workforce. From responding to COVID-19 to supporting chronic disease management, CHWs increase patient access to care and improve health outcomes. There are many resources that offer operational guidance for health center CHW programs, but few that focus on the financial aspects and sustainability.   This session, targeted to health center CFOs, will feature a panel of CFOs who have implemented successful CHW programs. The panel will describe how and why health centers have hired, trained, and financed CHWs and outline the role of health center CFOs in CHW goal-setting conversations. Panelists will also discuss strategies for measuring return on investment (ROI) and sustainability of CHW programs. The session will conclude with an overview of the policy landscape for CHW reimbursement.

Learning Objectives:
  • Describe how and why health centers have hired, trained, and financed CHWs.
  • Outline the role of health center CFOs in CHW goal-setting conversations.
  • Highlight tools and strategies for measuring CHW ROI.
Moderator(s): Speaker(s):

Leveraging HRSA’s Operational Site Visit to Stay Continuously Compliant and to Improve Health Center Performance - NTTAP Featured

Oct 20, 2021 10:30am ‐ Oct 20, 2021 11:45am

Identification: IWB1

During COVID, HRSA has continued to monitor and assess Health Center Program Compliance via virtual Operational Site Visits and its updated Health Center Program Site Visit Protocol. For health center administrators and staff, preparing for these episodic assessments can be time-consuming and stressful. In these challenging times, it is imperative for health centers to create and implement systems that promote continuous compliance and that ultimately serve as the foundation for health center excellence. This session will feature the perspective of independent consultants who work as OSV reviewers and have unique insights on how to prepare for the OSV and create systems that lead to continuous compliance. The session will offer a practical overview of the Health Center Program requirements, HRSA’s Health Center Program Compliance Manual and Site Visit Protocol (updated in May 2021); insights on how to navigate the Virtual OSV process; and potential pain points and common areas of conditions/findings. Strategies for preparing your board and health center and steps your center can take to ensure continuous compliance will also be highlighted.  

Learning Objectives:
  • Describe HRSA’s process and tools for assessing compliance with the Health Center Program Requirements.
  • Implement specific strategies or processes for ensuring continuous compliance and performance improvement.
  • Identify at least three pain points found through the OSV that health centers can proactively address in order to achieve operational excellence.
Moderator(s):
  • Ted Henson, MS, Director, Health Center Growth and Development, NACHC
Speaker(s):

Making IT Mobile: Strategies for IT Operations to Support Pandemic Response

Oct 20, 2021 10:30am ‐ Oct 20, 2021 11:45am

Identification: IWC1

Responding to the demands of the community during the time of vaccine delivery has been difficult. This session will discuss strategies to move your health center to remote operations. Presenters will review quick ways to move your staff to a remote workforce and ensure that you can responsibly vaccinate the community where they are through networking and connectivity. The session will also include IT strategies to deploy a “clinic in a bag” so that when your vaccination teams go out into the community, they have the ability to connect directly back to your network and EHR.

Learning Objectives:
  • Identify a strategy to move an in-house call center to home-based work.
  • Understand how technology can work when making your teams mobile.
  • Identify various tips and tricks for quick conversion to workers on the go.
Speaker(s):

Lunch (on your own) iconLunch (on your own)

Preview Available

Lunch (on your own)

Oct 20, 2021 11:45am ‐ Oct 20, 2021 1:30pm

Identification: BRK6


Concurrent Sessions iconConcurrent Sessions

Preview Available

Concurrent Sessions

Oct 20, 2021 1:30pm ‐ Oct 20, 2021 2:45pm

Identification: cc5


The Federal Single Audit Under the Uniform Guidance for CHCs in the New World of CARES Act and American Rescue Plan Funding

Oct 20, 2021 1:30pm ‐ Oct 20, 2021 2:45pm

Identification: IWA2

Community health centers received an influx of funding from several federal stimulus sources in response to COVID-19 via CARES Act and American Rescue Plan Act Funding. These funding streams will have compliance requirements that CHCs need to be aware of and understand regarding the impact of handling cost principles and administrative requirements in accordance with the Uniform Grant Guidance (SuperCircular), Subpart F for the federal Single Audit. Within the CARES Act, CHCs received funding from the Provider Relief Fund administered by HRSA. Presenters will address best practices and compliance requirements in accordance with Uniform Guidance. This session will help your organization better prepare for the new funding audit and compliance requirements for your external audits, as well as potential areas that could be addressed during an OIG audit.

Learning Objectives:
  • Gain an understanding of the new funding requirements for the Uniform Guidance Audit.
  • Discuss the grant compliance requirements for the CARES and American Rescue Plan Acts and how the requirements are tested for the Uniform Grant Guidance (UGG) Audit.
  • Discuss the Provider Relief Fund recent guidance, impacts on CHCs, and best practices as well as compliance requirements in accordance with the UGG.
Speaker(s):

Documenting PRAPARE Social Interventions to Improve Health Equity and Demonstrate Value - NTTAP Featured

Oct 20, 2021 1:30pm ‐ Oct 20, 2021 2:45pm

Identification: IWB2

As PRAPARE is increasingly used by care teams nationally to assess patient social determinants of health (SDOH) needs, it is critical to have a standardized system to track the social interventions provided in response. Such systems can promote cross-sector collaboration to assess and address social factors to facilitate comprehensive care coordination to “close the loop” for patients in achieving health equity. Use of the national standardized social interventions protocol would also promote collaborative data collection, aggregation, reporting, exchange, and communication by cross-sector partners to comprehensively assess and address SDOH and close disparity gaps for their patients. This session will examine the PRAPARE Social Interventions Protocol that integrates stakeholder lessons learned and best practices collected through an iteractive process of development with a national Social Interventions Technical Expert Panel (TEP) of diverse cross-sector partners. Experiences of organizations in conducting PDSA evaluations, using the protocol, will also be shared. Overall, the vision for the PRAPARE Social Interventions Protocol is an integrated system facilitating access to critical patient social care information from cross-sector providers, so that care teams internally and externally can collaborate in a more effective, coordinated way to proactively assess and address patient social risks.

Learning Objectives:
  • Understand the importance of tracking interventions provided in response to SDOH needs.
  • Describe the data collection protocol to track social interventions provided in response to the identification of PRAPARE SDOH needs.
  • Hear experiences of organizations in using the standardized social interventions data collection protocol.
Speaker(s):
  • Nalani Tarrant, MPH, PMP, Deputy Director, Social Drivers of Health, NACHC
Speaker(s):
  • Martin Sabol, Director of Health Services, York County Community Action Corporation/Nasson Health Care
  • Meaghan Arzberger, MPP, Service Integration and Data Driven Project Manager, York County Community Action Corporation
  • Rosy Chang Weir, PhD, Director of Research, Association of Asian Pacific Community Health Organizations

Continuous Quality Improvement During a Pandemic

Oct 20, 2021 1:30pm ‐ Oct 20, 2021 2:45pm

Identification: IWC2

Many health centers had to shift their focus away from formal continuous quality improvement efforts in the face of the COVID-19 pandemic. As we move into the next stage of the pandemic, health centers are refocusing on measures that impact their financial health such as high no-show rates and low productivity, while addressing profound burnout amongst staff members. This workshop will include a case study of one health center that reduced no-show rates by 47 percent across eight sites during COVID-19, addressed burnout through improved teamwork, and put a plan in place to sustain the operational improvements that were responsible for this change during the recovery phase of the pandemic. Attendees will learn tactics they can use to improve no-show rates, productivity, and staff satisfaction and will leave this session with both an understanding of the roadmap to success and concrete tactics that can be implemented immediately to improve operations.

Learning Objectives:
  • Identify key indicators, the definition of each indicator, and how to measure performance.
  • Explore tactics to improve each of the key indicators.
  • Identify the leadership behaviors needed to make these process improvements successful.
Speaker(s):
  • Melissa Stratman, Chief Executive Officer and Trainer/Coach/Innovator, Coleman Associates
  • Brooke Lattimore, Chief Operating Officer, Stigler Health & Wellness Center, Inc.
  • Jennifer Scoufos, DO, Family Physician and Chief Medical Officer, Stigler Health and Wellness Center

Pre-Happy Hour Half Hour iconPre-Happy Hour Half Hour

Preview Available

Pre-Happy Hour Half Hour

Oct 20, 2021 2:45pm ‐ Oct 20, 2021 3:15pm

Identification: PREHH


Concurrent Sessions iconConcurrent Sessions

Preview Available

Concurrent Sessions

Oct 20, 2021 3:15pm ‐ Oct 20, 2021 4:30pm

Identification: cc6