2018 Financial, Operations Management / IT Conference

Oct 16, 2018 ‐ Oct 17, 2018



Sessions

Rowing in the Same Direction for Successful Financial Performance

Oct 17, 2018 3:30pm ‐ Oct 17, 2018 5:00pm

Identification: IWD3

Financial success, both today and tomorrow, is grounded in the notion that the clinical, operational, and financial teams need to be rowing in the same direction. Health center sustainability requires that all functional teams are reading from the same play book. To improve financial performance, create cost efficiencies and maximize collections, communication of the key drivers of success from the financial team to the clinical/operational teams must be continual and transparent. To maximize collections, clinical staff need to be educated on how their behaviors will impact revenue - moving from today in a fee-for-service world to tomorrow and VBP models. Operational staff must be educated on how business processes and workflows will improve cost effectiveness and maximize collections. The key to success is a program that involves adequate training to all parties on what drives financial performance, continued training during orientation and annual updates, adequately designed management reports, and regularly scheduled meetings of a multi-disciplinary team. The goal of this session is for attendees to understand the processes and reporting necessary to educate all players within the health center on how their day-to-day functions impact the financial success of the center. Best practices and tools will be shared.

Speaker(s):
  • Peter R. Epp, CPA, Partner and Community Health Centers Practice Leader, CohnReznick LLP

The Operational Site Visit: Leveraging HRSA's New Site Visit Protocol to Improve Health Center Performance

Oct 17, 2018 3:30pm ‐ Oct 17, 2018 5:00pm

Identification: IWC3

The Health Center Program Requirements are a critical foundation for a health center's success. The new Site Visit Protocol has changed the way Operational Site Visits (OSVs) are conducted and how HRSA assesses compliance with program requirements. This session will feature two OSV reviewers who have conducted site visits under the new protocol. They will share their experiences with implementing the protocol and describe how high-performing health centers prepare and execute the OSV. Furthermore, each presenter will offer promising practices and insights on how preparing for the OSV helps to strengthen and improve operational performance, data collection and reporting, and continuous process improvement.

Moderator(s):
  • Ted Henson, Director, Health Center Performance and Innovation, National Association of Community Health Centers, Director, Health Center Performance and Innovation, NACHC
Speaker(s):
Tags: Operations

Decreased No-Shows, Improved Productivity and Dramatically Reduced Cycle Times - a Case Study

Oct 17, 2018 3:30pm ‐ Oct 17, 2018 5:00pm

Identification: IWE3

Many health centers face issues with failed appointments or high no-show rates, low productivity that impacts finances, and long waits to be seen or on the phone to speak with a staff member. We try the same tactics, hoping they’ll work, but they never quite catch on. This workshop will include a case study of one health center that reduced cycle times by 27%, decreased their call abandonment rate by 68%, and put a plan in place to sustain the operational improvements that were responsible for this change. Attendees will learn tactics they can use to improve each of these data points, which will also improve patient and staff satisfaction. Leave this workshop with both an understanding of the roadmap to success and concrete tactics that can be implemented immediately to improve operations.

Speaker(s):
  • Sara Benedetto, RN, BSN, Vice President and Chief Operating Officer, Center for Family Health
  • Adrienne Mann, RN, BSN, Process Redesigner, Coach, Coleman Associates
Tags: HIT Operations

The Intersection of Finance, Fundraising, and Operations: Generating New Revenues Through Practice Transformation

Oct 17, 2018 3:30pm ‐ Oct 17, 2018 5:00pm

Identification: IWB3

Learning goals would include: • Learn how various aspects of practice transformation, such as care teams, empanelment, and improved access, can lead to increased revenue • Understand how to sequence various aspects of practice transformation to ensure revenue is increased early in order to pay for future expenditures • Discuss how the role of philanthropic dollars can be leveraged to support an enterprise-wide approach to practice transformation. • Discuss the critical relationship between CFO and COO, and how to create a partnership that leads to positive results • Learn how to talk about productivity in a meaningful way

Speaker(s):
  • Brent Copen, CFO and EVP of Business Development, Tiburcio Vasquez Health Center
  • Wilfredo Lacro, Vice President, Business Development, Tiburcio Vasquez Health Center
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