This session will focus on the factors that influence the cost of care, providing information from new resources – a Capital Link study examining four-year trends across a series of cost-focused ratios and an updated NACHC issue brief regarding a methodology for calculating costs. Presenters will address the importance of using data in a fee-for-service environment and as the sector transitions to a value-based reimbursement. Discussion will also include a description of the interconnections between staffing, process, and programs, and how to make changes that will positively impact health center operations (financial and quality performance, as well as patient and staff satisfaction).    

Managing value-based contracts is complex and can be seen as a distraction to caring for the patient. community health centers (CHCs) are challenged with managing data from numerous sources, tracking and meeting multiple performance goals for different patient populations, understanding which patients they are responsible for in a contract, and, most importantly, providing the right care at the right time to the right patient for all patients for improved outcomes. Community Health Care Association of New York State (CHCANYS) collaborated with stakeholders to integrate clinical, enrollment, and claims data from electronic health records, health information exchange (HIE), and payers and is helping CHCs weave the data into their daily operations. Additionally, CHCs collecting social determinants of health data can quickly analyze their impact on performance metrics, identify targeted interventions to improve outcomes, negotiate risk adjustment, and identify resources to support changing care models. This session explores strategies and lessons learned in CHCANYS' journey to harness data effectively, leverage point of care and reporting tools with multiple data sources, risk stratify, and enhance patient engagement to facilitate care management and population health activities.

Community Health Centers, Primary Care Associations, and Health Center Controlled Networks are key players in their community’s when disaster strikes. Any disruption in business operations, whether natural or manmade, requires a strategic approach to respond and recover. During this panel, participants will learn best practices to create, execute, and continue operations services for patients, staff, and volunteers during turbulent times.

As a patient, you have the right to read the notes your doctor or clinician writes about you during or after your appointment. Having the chance to read and discuss those notes with your doctor or family member can help you take better control of your health and health care. As a health care professional, you may build better relationships with your patients and take better care of them when you share your visit notes. OpenNotes is a national initiative working to give patients access to the visit notes written by their doctors, nurses, or other clinicians-- currently at over 22 million patients. For more information about this session topic, visit: opennotes.org https://www.healthcare-informatics.com/article/patient-engagement/opennotes-and-patient-engagement-safety-net-environment-one-md.

When your community health center (CHC) experiences a cyber attack, will it be ready? How resilient do you think your CHC would be after a cyber attack? What are your CHC's cyber-hygiene culture and practices? With the national push for health care to go "digital" in the last decade, CHCs now face the same threat landscape of larger organizations with fewer cyber resources (human and financial) from which to draw upon. Much like health care professionals must wash their hands before caring for patients, CHCs must practice good cyber hygiene in today's digital world. Also, like hand-washing, a culture of cyber-readiness does not have to be complicated or expensive for CHCs, but simply effective at enabling organizations to routinely protect information that is critical to their patients and operations. Good cyber hygiene not only helps to secure protected health information (PHI) and other sensitive information, but it protects organizations and their members from civil and criminal penalties. This session is intended to arm CHCs with practical strategies to minimize the risk of a cyber threat and improve their cyber resilience (the ability to "bounce back" after a cyberattack).

We've all been there, spending endless hours working on a newsletter, only to send it out and have a poor open rate. Or even worse, working diligently on a webinar presentation to have only two people dial in. What if you could increase those numbers with just a few simple changes in your language or send time? Have you been wanting to kick your digital online brand into high gear, but just aren't quite sure where to start? Join us as we dive into five key steps to guide you through a total refresh.