Practical Art of Health Center Operations 2021

Feb 23, 2021 ‐ Feb 24, 2021



Sessions

Welcome & Introductions to the Practical Art of Health Center Operations

Feb 23, 2021 12:00pm ‐ Feb 23, 2021 12:20pm

Identification: RTO0


Creating and Leading a Dynamic Workforce in a Virtual Environment - Part I

Feb 23, 2021 12:20pm ‐ Feb 23, 2021 1:50pm

Identification: RTO1

This session will focus on building high performing teams, defining the care team, managing staff who are working from home and reducing burnout.

Speaker(s):

Creating and Leading a Dynamic Workforce in a Virtual Environment - Part II

Feb 23, 2021 2:00pm ‐ Feb 23, 2021 3:30pm

Identification: RTO2

This session will focus on building high performing teams, defining the care team, managing staff who are working from home and reducing burnout.

Speaker(s):

Reimagining the Front DeskReimagining the Front Desk

Preview Available

Reimagining the Front Desk

Feb 23, 2021 3:45pm ‐ Feb 23, 2021 5:00pm

Identification: RTO3

Participants will have a greater understanding of how to redesign front desk operations to accommodate virtual patient engagement, strategies to deescalate customer interactions and how to access and rectify patient dissatisfaction and how to utilize data to improve the overall patient experience through improved front desk operations.

Speaker(s):
  • Kellie Medious, Sr. Director, Patient Access Operations, Erie Family Health Center

Practice Transformation Part IPractice Transformation Part I

Preview Available

Practice Transformation Part I

Feb 24, 2021 12:00pm ‐ Feb 24, 2021 1:30pm

Identification: RWO1

This session will focus on tools health centers can use for identifying, measuring and reporting data for decision making in a virtual environment. It will also highlight how to prepare, engage and train staff for a changing work environment.

Speaker(s):
  • Shannon Nielson, MHA, PCMH-CCE, Principal Owner and Consultant, CURIS Consulting

Practice Transformation Part Il

Feb 24, 2021 1:45pm ‐ Feb 24, 2021 3:00pm

Identification: RWO2

This session will focus on tools health centers can use for identifying, measuring and reporting data for decision making in a virtual environment. It will also highlight how to prepare, engage and train staff for a changing work environment.

Speaker(s):
  • Shannon Nielson, MHA, PCMH-CCE, Principal Owner and Consultant, CURIS Consulting

Financial ManagementFinancial Management

Preview Available

Financial Management

Feb 24, 2021 3:15pm ‐ Feb 24, 2021 5:00pm

Identification: RWO3

This session will provide tools for health operations leaders focused on budgeting, revenue diversification and business continuity planning

Speaker(s):
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