The scheduling template is often a mismatch of staffing needs, PCMH and access requirements. It is created by one team then passed on to your entry-level staff to "get it right" so that everyone has a predictable and good day. This session gives hands on examples of how to create a better template, what to consider to meet (almost) everyone's demands, and get a schedule that works well for patients too. Participants are encouraged to bring a blank copy (HIPAA compliant) of the schedule template, a list of appointment types, and the rules that accompany the current schedule. You will participate in a practical exercise to determine how and when to make changes.

You will learn how to use the template to maximize capacity utilization through dynamic schedule management, how to anticipate and reduce no shows, increase visit numbers all while decreasing staff and patient frustration.

This session will focus on your organizations greatest asset - the people. Studies show organizations with increased engagement generate 2.5 times more revenue than those with low engagement. You will learn what drives engagement, how to increase it and how to strategically align efforts to benefit operationally and financially.

This session will focus on your organizations greatest asset - the people. Studies show organizations with increased engagement generate 2.5 times more revenue than those with low engagement. You will learn what drives engagement, how to increase it and how to strategically align efforts to benefit operationally and financially.

This two-part session will provide tips and techniques for managing employment-related risks in a health center. The key federal employment laws will be addressed, along with strategies to mitigate potential legal liability through carefully crafted policies and employment practices. Part two will focus on compliance with the federal overtime regulations effective January 1, 2020 and the impact they may have on a health center employee compensation work assignment.

Instructor: Michael B. Glomb, Esq., Feldesman Tucker Leifer Fidell LLP

This two-part session will provide tips and techniques for managing employment-related risks in a health center. The key federal employment laws will be addressed, along with strategies to mitigate potential legal liability through carefully crafted policies and employment practices. Part two will focus on compliance with the federal overtime regulations effective January 1, 2020 and the impact they may have on a health center employee compensation work assignment.

Instructor: Michael B. Glomb, Esq., Feldesman Tucker Leifer Fidell LLP