ECHO

Jun 16, 2020 ‐ Jun 26, 2020



Sessions

WelcomeWelcome

Preview Available

Welcome

Jun 16, 2020 2:00pm ‐ Jun 16, 2020 2:20pm

Identification: RTD1_1

Welcome

Speaker(s):

Creating Ops Plan Part l Creating Ops Plan Part l

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Creating Ops Plan Part l

Jun 16, 2020 2:20pm ‐ Jun 16, 2020 4:20pm

Identification: RTD1_2

Health center operations are directly impacted by every decision and goal set within the organizational strategic plan. Your role as a health center Operations leader is to react appropriately ensuring the organization can deliver upon its goals. This session will focus on understanding the operational impact from the strategic plan and how to develop an actionable operations plan.

Participants will learn how to take an inter-departmental approach to setting measurable and effective outputs that deliver upon the organizational strategic plan.

Speaker(s):
  • Shannon Nielson, MHA, PCMH-CCE, Principal Owner & Consultant, CURIS Consulting

Creating Ops Plan Part llCreating Ops Plan Part ll

Preview Available

Creating Ops Plan Part ll

Jun 17, 2020 3:00pm ‐ Jun 17, 2020 3:45pm

Identification: RWD2_1

Health center operations are directly impacted by every decision and goal set within the organizational strategic plan. Your role as a health center Operations leader is to react appropriately ensuring the organization can deliver upon its goals. This session will focus on understanding the operational impact from the strategic plan and how to develop an actionable operations plan.

Participants will learn how to take an inter-departmental approach to setting measurable and effective outputs that deliver upon the organizational strategic plan.

Speaker(s):
  • Shannon Nielson, MHA, PCMH-CCE, Principal Owner & Consultant, CURIS Consulting

Understanding the Bottom Line Part l

Jun 17, 2020 3:45pm ‐ Jun 17, 2020 4:30pm

Identification: RWD2_2

This session will discuss the impact of daily operations on the profitability and cash flow of a health center. We will identify how budgeting and monitoring are key to positioning the health center for success. We will identify key drivers of the bottom line, and how health center operations staff can impact financial performance.

Speaker(s):

Understanding the Bottom Line Part ll

Jun 18, 2020 2:00pm ‐ Jun 18, 2020 3:00pm

Identification: RTHD3_1

This session will discuss the impact of daily operations on the profitability and cash flow of a health center. We will identify how budgeting and monitoring are key to positioning the health center for success. We will identify key drivers of the bottom line, and how health center operations staff can impact financial performance.

Speaker(s):

Revenue & Expense Model Part lRevenue & Expense Model Part l

Preview Available

Revenue & Expense Model Part l

Jun 18, 2020 3:15pm ‐ Jun 18, 2020 4:15pm

Identification: RTHD3_2

Health centers, and the healthcare marketplace, are changing rapidly. Health centers are developing new models of care based on practice transformation and the requirements of value-based care. Health centers have also changed their infrastructure to accommodate rapid growth and new demands of patients, payors and funders. Payment systems are changing; bringing changes to the health center revenue model. This session will help the leadership anticipate how they need to prepare their organization.

Speaker(s):

Revenue & Expense Model Part ll

Jun 19, 2020 2:00pm ‐ Jun 19, 2020 2:45pm

Identification: RFD4_1

Health centers, and the healthcare marketplace, are changing rapidly. Health centers are developing new models of care based on practice transformation and the requirements of value-based care. Health centers have also changed their infrastructure to accommodate rapid growth and new demands of patients, payors and funders. Payment systems are changing; bringing changes to the health center revenue model. This session will help the leadership anticipate how they need to prepare their organization.

Speaker(s):

Week 1 wrap-up and Week 2 Expectations

Jun 19, 2020 2:45pm ‐ Jun 19, 2020 3:15pm

Identification: RFD4_2

Speaker(s):
  • Cindy Thomas, Director, Clinical Leadership Development, National Association of Community Health Centers, Director, Clinical Leadership Development, NACHC

High Performing Team High Performing Team

Preview Available

High Performing Team

Jun 23, 2020 2:00pm ‐ Jun 23, 2020 4:00pm

Identification: RTD5_1

People are your most valuable resource. In this session we explore the value of effective staffing at the health center. You will learn how to align and enhance the models of care that involve different roles and responsibilities for Front Desk, Medical Assistants, Nurses and other support staff. You will also see examples of how leading health centers organize care teams to leverage the variety of skills. Participants will learn how to improve show rates and access, increase capacity utilization, and increase both patient and staff satisfaction.

Speaker(s):

Strategic SchedulingStrategic Scheduling

Preview Available

Strategic Scheduling

Jun 24, 2020 2:00pm ‐ Jun 24, 2020 3:30pm

Identification: RWD6_1

The scheduling template is often a mismatch of staffing needs, PCMH and access requirements. It is created by one team then passed on to your entry-level staff to "get it right" so that everyone has a predictable and good day. This session gives hands on examples of how to create a better template, what to consider to meet (almost) everyone's demands, and get a schedule that works well for patients too. Participants are encouraged to bring a blank copy (HIPAA compliant) of the schedule template, a list of appointment types, and the rules that accompany the current schedule. You will participate in a practical exercise to determine how and when to make changes.

You will learn how to use the template to maximize capacity utilization through dynamic schedule management, how to anticipate and reduce no shows, increase visit numbers all while decreasing staff and patient frustration.

Speaker(s):
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