I’m Average at Everything and Not Excellent at Anything, But What If I Wasn’t?

Oct 26, 2017 1:00pm ‐ Oct 26, 2017 2:30pm

Identification: IThB2

This workshop will take the operational results of an average health center and look at the risks of maintaining the status quo. Presently health centers have incentive to analyze their operational results and going forward they will have a need. The presenters will discuss the recent trends related to health center cost of care and model both the operational and financial effects of moving the needle up or down on various cost drivers.

Practical Considerations When Adding a Site

Oct 26, 2017 1:00pm ‐ Oct 26, 2017 2:30pm

Identification: IThA2

Growth is a primary objective of most health center strategic plans and is often accomplished through the addition of new sites. Many organizations focus on the planning and construction, and the excitement of that first day. But there are myriad regulatory steps to perform to ensure you receive appropriate payment for the services delivered at your new site. BPHC, Medicare, and Medicaid each have specific requirements, as do NCQA and other accrediting bodies. Incomplete or missing forms can delay eligibility for payment and result in cash flow challenges. Presenters will discuss these various requirements and provide a tool for tracking needed activities.

The Intersection of Finance and Strategy: Forecasting and Re-Budgeting to Manage Uncertainty

Oct 26, 2017 3:00pm ‐ Oct 26, 2017 4:30pm

Identification: IThC3

Health center leadership must be able to analyze and act upon financial information as part of an overall approach to strategic decision-making. This training will focus on the use of forecasting, budgeting, and scenario planning to support leaders in recognizing the underlying economic logic of programs, and adapting quickly to ensure business model sustainability. The presenter will address current regulations and issues that impact health centers. The development and use of internal and external financial reports will be discussed with an emphasis on using financial information in decision-making. Tools and techniques of financial statement analysis, interpretation, and presentation will also be discussed and practiced during the session. This training is designed to improve financial fluency across agency leadership, including: the practice of critical and analytical thinking; the ability to synthesize and plan; the knowledge of how to evaluate and respond quickly; and the skills to effectively communicate financial data. We will address the real challenges, problems, and opportunities of health centers dealing with and responding to the current economic environment.

Using Technology to Improve Provider Retention

Oct 26, 2017 3:00pm ‐ Oct 26, 2017 4:30pm

Identification: IThB3

Provider retention and reduced burnout are concerns for all community health centers. This session will share the experience of one health center and its data surrounding these issues. The Open Door Community Health Centers began implementation of Google Glass technology in Spring 2017 to connect remotely with scribes to improve their providers’ work/life balance. This session will include a demonstration of the devices, and device experts will be on site to answer questions from participants.

If You Build It, They May Not Come: Expanding Primary Care in Health Care Deserts

Oct 26, 2017 3:00pm ‐ Oct 26, 2017 4:30pm

Identification: IThD3

Federally Qualified Health Centers (FQHCs) are uniquely poised to leverage new health care funding to expand their capacity in underserved communities. To access these funds, FQHCs use their expertise and community assessments to determine where health care deserts exists; however just opening a new clinic in an underserved community does not guarantee that it will be highly accessed by the surrounding population. Since 2015, Brightpoint Health has opened six new clinics and increased its patients' visits from 20,000 visits to 180,000 by year's end. This session will discuss a four-point strategy for building a flourishing clinic. These strategies are: a traditional community-level marketing campaign, targeted outreach to community partners, integration of wrap-around and clinic services, and the incorporation of local private physicians with pre-existing patient panels. This combined strategy is replicable in other communities and states, and offers key lessons learned that can be utilized in a variety of diverse settings.

An Innovative Teledermatology Approach to Improve Health Outcomes

Oct 26, 2017 3:00pm ‐ Oct 26, 2017 4:30pm

Identification: IThE3

Studies show that one out of every five Americans will develop skin cancer. Health center patients wait an average 180 days from a provider ordering a referral until a dermatology appointment is scheduled, 75 days from when the dermatology appointment is scheduled until the appointment occurs, and another 44 days from the dermatology appointment until a consult is received back from the dermatologist. This session will discuss how seven community health centers in Massachusetts collaborated on a two-year pilot project to test a triaging system that would reduce the number of unnecessary referrals and the wait time for a dermatological consultation. This program has already seen some very positive outcomes and very serious and urgent cases are being caught much more quickly due to the triaging system. Successes and challenges related to operations and electronic medical record integration will be presented to participants for consideration as they plan their own implementation initiatives.

The New Compliance Manual and Its Impact on the Program Requirements

Oct 26, 2017 3:00pm ‐ Oct 26, 2017 4:30pm

Identification: IThA3

In August 2017, HRSA issued the final Health Center Program Compliance Manual, providing a streamlined and consolidated resource to assist health centers in understanding and demonstrating compliance with the Program Requirements. The Manual replaces several Policy Information Notices (PINs) and Program Assistance Letters (PALs), consolidating guidance into one document addressing the elements of the Program Requirements, methodology for documenting compliance, and specific areas of flexibility. HRSA also indicated it is “field testing” a new assessment protocol aligned with the Manual, which, once final, will replace the current Health Center Program Site Visit Guide for assessing compliance during Operational Site Visits (OSVs). Of importance, the Manual was effective immediately upon publication. What does that mean for health centers with upcoming grant applications and OSVs? While the requirements outlined in the Manual continue to reflect the statutory and regulatory mandates, the Manual incorporates a new approach to “everyday “compliance, providing both specific steps to demonstrate compliance and explicit areas where health centers retain discretion to tailor their programs appropriately. Join FTLF as they explore key differences between the prior guidance, the Manual and implications for health center operations. Participants will discuss “tips” to implement specific compliance steps and utilize the discretion afforded their specific projects.

Conference Reception

Oct 26, 2017 4:30pm ‐ Oct 26, 2017 5:30pm

Identification: RCPTN


Continental Breakfast in EXPO Hall

Oct 27, 2017 7:00am ‐ Oct 27, 2017 8:00am

Identification: BKFST


Speaker/Exhibitor Check-In

Oct 27, 2017 7:00am ‐ Oct 27, 2017 2:45pm

Identification: SPKRCHK3