2017 FOM/IT - eSHOW test collection


7E8D3D28-4DF2-E311-B196-0025B3A62EEE


Sessions

Developing Your Skills as a Patient-Centered Manager

Oct 26, 2017 2:00pm ‐ Oct 26, 2017 3:30pm

Identification: IThD2

Managers play a key role in creating a patient-centered experience. This session will give managers an action plan to redesign their management style so their processes are truly patient-centered. Managers and administrators will leave with the ability to give constructive, objective, data-driven feedback to employees that will immediately start transforming their patient experience.

Speaker(s):
  • Adrienne Meier, RN, Trainer, Coach, Coleman Associates
  • Ted Henson, Director, Health Center Performance and Innovation, National Association of Community Health Centers, Director, Health Center Performance and Innovation, NACHC

Successes in HIE - Special Exhibitor Session Sponsored by OCHIN

Oct 26, 2017 2:00pm ‐ Oct 26, 2017 3:30pm

Identification: IThE2

Review current trends in health information exchange (HIE), including regional and national successes that do or could impact CHCs. OCHIN has experience working in multiple states to improve interoperability for the FQHC and safety-net clinics they support. Meaningful Use requirements drive many focuses at the clinic level, but there are HIE opportunities available that can help with care coordination and could produce better patient outcomes.  

Speaker(s):
  • Andy Gulati, Manager, Health Information Technology Training, NACHC
  • Ben Pierson, Health Information Exchange Program Manager, OCHIN, Inc.

Using Technology to Improve Provider Retention

Oct 26, 2017 4:00pm ‐ Oct 26, 2017 5:30pm

Identification: IThB3

Provider retention and reduced burnout are concerns for all community health centers. This session will share the experience of one health center and its data surrounding these issues. The Open Door Community Health Centers began implementation of Google Glass technology in Spring 2017 to connect remotely with scribes to improve their providers’ work/life balance. This session will include a demonstration of the devices, and device experts will be on site to answer questions from participants.

Speaker(s):
  • Andy Gulati, Manager, Health Information Technology Training, NACHC
  • Charles Kitzman, Chief Information Officer, Shasta Community Health Center
  • Stacy Watkins, Deputy Operations Director, Open Door Community Health Centers

The Intersection of Finance and Strategy: Forecasting and Re-Budgeting to Manage Uncertainty

Oct 26, 2017 4:00pm ‐ Oct 26, 2017 5:30pm

Identification: IThC3

Health center leadership must be able to analyze and act upon financial information as part of an overall approach to strategic decision-making. This training will focus on the use of forecasting, budgeting, and scenario planning to support leaders in recognizing the underlying economic logic of programs, and adapting quickly to ensure business model sustainability. The presenter will address current regulations and issues that impact health centers. The development and use of internal and external financial reports will be discussed with an emphasis on using financial information in decision-making. Tools and techniques of financial statement analysis, interpretation, and presentation will also be discussed and practiced during the session. This training is designed to improve financial fluency across agency leadership, including: the practice of critical and analytical thinking; the ability to synthesize and plan; the knowledge of how to evaluate and respond quickly; and the skills to effectively communicate financial data. We will address the real challenges, problems, and opportunities of health centers dealing with and responding to the current economic environment.

Speaker(s):
  • Brent Copen, CFO and EVP of Business Development, Tiburcio Vasquez Health Center
  • Gervean Williams, Director, Health Center Financial Training, NACHC, Director, Financial Training and Technical Assistance, NACHC

If You Build It, They May Not Come: Expanding Primary Care in Health Care Deserts

Oct 26, 2017 4:00pm ‐ Oct 26, 2017 5:30pm

Identification: IThD3

Federally Qualified Health Centers (FQHCs) are uniquely poised to leverage new health care funding to expand their capacity in underserved communities. To access these funds, FQHCs use their expertise and community assessments to determine where health care deserts exists; however just opening a new clinic in an underserved community does not guarantee that it will be highly accessed by the surrounding population. Since 2015, Brightpoint Health has opened six new clinics and increased its patients' visits from 20,000 visits to 180,000 by year's end. This session will discuss a four-point strategy for building a flourishing clinic. These strategies are: a traditional community-level marketing campaign, targeted outreach to community partners, integration of wrap-around and clinic services, and the incorporation of local private physicians with pre-existing patient panels. This combined strategy is replicable in other communities and states, and offers key lessons learned that can be utilized in a variety of diverse settings.

Speaker(s):
  • Paul Vitale, President and CEO, Brightpoint Health
  • Ted Henson, Director, Health Center Performance and Innovation, National Association of Community Health Centers, Director, Health Center Performance and Innovation, NACHC

An Innovative Teledermatology Approach to Improve Health Outcomes

Oct 26, 2017 4:00pm ‐ Oct 26, 2017 5:30pm

Identification: IThE3

Studies show that one out of every five Americans will develop skin cancer. Health center patients wait an average 180 days from a provider ordering a referral until a dermatology appointment is scheduled, 75 days from when the dermatology appointment is scheduled until the appointment occurs, and another 44 days from the dermatology appointment until a consult is received back from the dermatologist. This session will discuss how seven community health centers in Massachusetts collaborated on a two-year pilot project to test a triaging system that would reduce the number of unnecessary referrals and the wait time for a dermatological consultation. This program has already seen some very positive outcomes and very serious and urgent cases are being caught much more quickly due to the triaging system. Successes and challenges related to operations and electronic medical record integration will be presented to participants for consideration as they plan their own implementation initiatives.

Speaker(s):
  • Andy Gulati, Manager, Health Information Technology Training, NACHC
  • Carla Bettano, Consultant, Edward M. Kennedy Community Health Center
  • Elizabeth Asai, Chief Executive Officer, 3Derm Systems, Inc.

The New Compliance Manual and Its Impact on the Program Requirements

Oct 26, 2017 4:00pm ‐ Oct 26, 2017 5:30pm

Identification: IThA3

In August 2017, HRSA issued the final Health Center Program Compliance Manual, providing a streamlined and consolidated resource to assist health centers in understanding and demonstrating compliance with the Program Requirements. The Manual replaces several Policy Information Notices (PINs) and Program Assistance Letters (PALs), consolidating guidance into one document addressing the elements of the Program Requirements, methodology for documenting compliance, and specific areas of flexibility. HRSA also indicated it is “field testing” a new assessment protocol aligned with the Manual, which, once final, will replace the current Health Center Program Site Visit Guide for assessing compliance during Operational Site Visits (OSVs). Of importance, the Manual was effective immediately upon publication. What does that mean for health centers with upcoming grant applications and OSVs? While the requirements outlined in the Manual continue to reflect the statutory and regulatory mandates, the Manual incorporates a new approach to “everyday “compliance, providing both specific steps to demonstrate compliance and explicit areas where health centers retain discretion to tailor their programs appropriately. Join FTLF as they explore key differences between the prior guidance, the Manual and implications for health center operations. Participants will discuss “tips” to implement specific compliance steps and utilize the discretion afforded their specific projects.

Speaker(s):
  • Marcie H. Zakheim, Partner, Feldesman Tucker Leifer Fidell, Partner, Feldesman Tucker Leifer Fidell LLP
  • Ted Henson, Director, Health Center Performance and Innovation, National Association of Community Health Centers, Director, Health Center Performance and Innovation, NACHC

Conference ReceptionConference Reception

Preview Available

Conference Reception

Oct 26, 2017 5:30pm ‐ Oct 26, 2017 6:30pm

Identification: RCPTN


Continental Breakfast in EXPO Hall

Oct 27, 2017 8:00am ‐ Oct 27, 2017 9:00am

Identification: BKFST


RegistrationRegistration

Preview Available

Registration

Oct 27, 2017 8:00am ‐ Oct 27, 2017 12:30pm

Identification: REG3

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