This information bulletin looks at the kinds of policies and procedures health centers should have in place to address the after-hours coverage system developed by the health center. The document looks at policies related to managing risk in health center operated after-hours coverage, when contracting for after-hours coverage, and when using cross-coverage agreements.
Important NACHC Library Content Note: This technical assistance resource was developed prior to the August 2017 release of the Health Center Compliance Manual by the Health Resources and Services Administration’s (HRSA) Bureau of Primary Health Care (BPHC). The BPHC Compliance Manual, issued August 2017, indicates where PINS, PALs and other program guidance are now superseded or subsumed by the BPHC Compliance Manual.
This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS).