Since 2013, over 1,300 health centers nationwide have received federal funding to conduct outreach and enrollment (O&E) activities. This case study - the third produced by the National Association of Community Health Centers - examines how Borinquen Medical Centers, a federally qualified health center in Miami, FL, transformed their practice operations in order to conduct outreach and enroll uninsured community members into health insurance coverage. This case study examines the impacts that these activities had on the health center's finances, operations, and social determinants of health.
Important NACHC Library Content Note: This technical assistance resource was developed prior to the August 2017 release of the Health Center Compliance Manual by the Health Resources and Services Administration’s (HRSA) Bureau of Primary Health Care (BPHC). The BPHC Compliance Manual, issued August 2017, indicates where PINS, PALs and other program guidance are now superseded or subsumed by the BPHC Compliance Manual.