This webinar outlines a system transformation process undertaken by one health center to embrace and care for its patients and staff while delivering on its mission and bottom line. Hear how Adelante Healthcare has implemented a system that honors its health center legacy while adapting and growing to meet today’s needs and challenges for high productivity, effective outcomes, and reduced costs. The results: a cultural transformation yielding improvement in patient experience (CAHPS), staff feedback, and organizational growth.
Important NACHC Library Content Note: This technical assistance resource was developed prior to the August 2017 release of the Health Center Compliance Manual by the Health Resources and Services Administration’s (HRSA) Bureau of Primary Health Care (BPHC). The BPHC Compliance Manual, issued August 2017, indicates where PINS, PALs and other program guidance are now superseded or subsumed by the BPHC Compliance Manual.
This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS).