2 0 2 5  T R A I N I N G

Cultivating Health Center Operations (CHCO)

Hybrid • April 15 - 16, 2025

Cultivating Health Center Operations (CHCO) is an intermediate to advanced level training for health center operations leaders and managers. You will learn techniques to align the right people, processes, and places to support operational efficiencies and responses to an ever-changing environment. Whether your health center’s strategic goals include becoming a patient centered medical home (PCMH), expanding sites or services, or improving quality, financial and other performance measures, this training will provide strategies and best practices to help you achieve success. The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient centered.

This training will focus on the following Chief Operating Officer (COO) Core Competencies:

- Operations (Level 3)
- Personnel Management (level 3)
- Leadership (Level 3)

By the end of this two-day training participants will be able to:

> Learn the step-by-step approach to initiating an organizational transformation and how to identify key performance indicators to assure success.
> Build and optimize a Simplified Schedule through practical exercises, focusing on improving capacity utilization, reducing no-shows, and enhancing overall workflow efficiency.
> Identify and articulate key strategies for nurturing an environment of innovation.
> Discuss the roles of health center leadership, governance, and staff members in advancing a focus on safety.
> Learn how critical operational strategies such as scheduling and empanelment, care coordination, staffing, and patient experience can impact and be impacted by other departmental strategies.
> Discover how to implement policies and procedures and measure their success.