2 0 2 4  T R A I N I N G

Practical Art of Health Center Operations
(PAHCO)

NACHC’s Practical Art of Health Center Operations Training Workshop is a basic level training that delivers proven strategies, techniques, and best practices to enhance health center operations.

The agenda is designed by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinical and non-clinical managers and supervisors.

The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient centered.

This training will focus on the following C-Suite Competencies:

- Operations (Level 3)
- Personnel Management (Level 3) - Leadership (Level 3)
- Clinical Processes (Level 3)

By the end of this training participants will be able to:

> Understand the essential competencies and skills of an effective health center manager.
> Gain a renewed understanding and awareness of HRSA compliance requirements for the Sliding Fee Discount Schedule program.
> Design and manage an equitable and inclusive candidate review process.
> Identify strategies to engage frontline staff in data collection and analysis.
> Understand best practices to build a patient experience that promotes patient retention, loyalty and growth.
> Utilize an individualized "SWOT" assessment to address their current state of leadership capabilities.