2 0 2 3  T R A I N I N G

Cultivating Health Center Operations
(CHCO)

Cultivating Health Center Operations is an intermediate to advanced level training for health center operations leaders and managers. You will learn techniques to align the right people, processes, and places to support operational efficiencies and responses to an ever-changing environment. Whether your health center’s strategic goals include becoming a patient centered medical home (PCMH), expanding sites or services, or improving quality, financial and other performance measures, this training will provide strategies and best practices to help you achieve success.

This training will focus on the following C-Suite Competencies:

- Operations (Level 3)
- Personnel Management (Level 3)
- Leadership (Level 3)

These competencies align with NACHC’s Value Transformation Framework (VTF), with detailed descriptions of knowledge and skill levels. NACHC resources are mapped to competencies in the TTA Catalog.

By the end of this training participants will be able to:

> Utilize habit-helper tools and checklists to achieve long-term impact with change initiatives.
> Apply best practices for organizational discipline and growth.
> Explain how Uniform Data System (UDS) tables can inform decision-makers for strategic planning and growth of services.
> Leverage data to support best practices for tracking quality, costs and improving the overall patient experience.
> Identify opportunities to improve communication and workflows between operations and finance teams.

Cultivating Health Center Operations is an intermediate to advanced level training for health center operations leaders and managers, approved for up to 14 Continuing Professional Education (CPE) credits. You will learn techniques to align the right people, processes, and places to support operational efficiencies and responses to an ever-changing environment. Whether your health center’s strategic goals include becoming a patient-centered medical home (PCMH), expanding sites or services, or improving quality, financial and other performance measures, this training will provide strategies and best practices to help you achieve success.