Practical Art of Health Center Operations (PAHCO)

NACHC’s Practical Art of Health Center Operations Training Workshop is a basic level training that delivers proven strategies, techniques, and best practices to enhance health center operations. The agenda is designed by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinical and non-clinical managers and supervisors. The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient centered. This training will focus on the following C-Suite Competencies: - Operations (Level 3) - Personnel Management (Level 3) - Leadership (Level 3) - Clinical Processes (Level 3) These competencies align with NACHC’s Value Transformation, with detailed descriptions of knowledge and skill levels. NACHC resources are mapped to competencies in the TTA Catalog.

Organizations seeking 330-Funded or Look-Alike Status have also attended this training workshop.

Learning Objectives:

By the end of this training participants will be able to:

> Identify ways to improve patient flow to enhance patient satisfaction.
Build a population health strategy centered around the organizational strategic and operational plans, and patient needs.
Create an action plan for ongoing operational compliance.
> Accurately complete insurance carrier enrollment applications.
> Customize best practices and daily habits to grow as effective health center leaders.
> Understand various clinic-wide roll-out techniques and their associated pros and cons.


> Amanda Laramie, Chief Operating Officer, Trainer, Coach, Coleman Associates
Beth Edwards, Health Center Operations & Facility Planning, Capital Link
Charlene Frail-McGeever, MBA, CPS, Managing Partner, Independent Consultant, MED CREDS PLUS
> Shannon Nielson, MHA, PCMH-CCE, Principal Consultant & Owner, CURIS Consulting
Rebecca Stauffer, Manager, Cohn Reznick
Melissa Stratman, Chief Executive Officer, Coleman Associates