This broad overview of the Health Center Program will lay the foundation for the in-depth content you will receive throughout the two-day training, providing valuable background on what a health center is and how to become part of the Health Center Program. HRSA staff will also address your questions in an interactive Q&A.

Governance is a fundamental and defining aspect of the Health Center Program. This session will provide clarity about the roles and responsibilities of a health center board, describe characteristics of high-performing boards, and outline strategies for health center leadership and staff to partner successfully with their board.

Having the right team in place is essential to delivering your services, providing good customer service, and fulfilling your mission. This practical session will focus on staffing your health center and chapters of the HRSA Compliance Manual that address staffing. This session will explore considerations around building your key management team, non-clinical and clinical staff including staffing mix, productivity, and different care team models. The session will describe strategies for recruitment, retention, and training.

All health centers want to maintain strong financial systems and practices, to stay compliant, fiscally responsible, and of course viable. This session provides an overview of a health center’s budgeting process, important financial management and control policies, and key internal and external reports to support fiscal management, transparency, and regulatory requirements. By the end of the session, you will feel more prepared to find that prefect balance between margin and mission.