Welcome to the 2021 Primary Care Association (PCA) & Health Center Controlled Network (HCCN) Virtual Conference!

Transforming the Care and Workforce of the Future

NACHC’s PCA & HCCN Virtual Con­fer­ence is the only con­fer­ence of its kind specif­i­cally tar­get­ing both state PCAs and HCCNs, with an audi­ence of 200–225 atten­dees, where nearly every state is rep­re­sented.

PCAs and HCCNs are critical organizations that support and advance policy goals and operational excellence for nearly 1400 community health centers serving more than 28 million individuals across the country.

The PCA & HCCN Conference is an opportunity for PCAs and HCCNs to identify and address issues critical to the preservation, strengthening, and growth of health centers.

We recommend you take some time to navigate this event portal before you join us in order to get the most value out of your experience and review our Virtual Event FAQs before you join the conference, in order to get the most value out of your experience.


All times listed are (ET).

Virtual Conference Schedule
Monday, November 15, 11:00 am - 5:00 pm ET
Monday, November 16, 11:00 am - 5:30 pm ET
Monday, November 17, 11:00 am - 4:00 pm ET


Opening General Session

12:00 pm - 1:00 pm ET

Keynote Speaker:

Shantanu Nundy MD, MBA, Chief Medical Officer, Accolade


Shantanu Nundy, MD, MBA, Chief Medical Officer, Accolade

Opening General Session:
"Care After COVID: What the Pandemic Revealed is Broken
in Healthcare and How to Reinvent It"




Closing General Session

2:30 pm - 3:30 pm ET

Keynote Speaker:

Kedren Crosby, President, Work Wisdom, LLC


Kedren Crosby, President, Work Wisdom, LLC

Closing General Session:
"COVID as Crucible"

**SPECIAL MEET & GREET SESSION with the Ad Council: Learn About Their New Rural COVID-19 Vaccine Education Initiative**

DATE/TIME: Tuesday, November 16, 2021 6:00pm-6:45pm ET

Join NACHC and staff from the Ad Council to learn about the Ad Council’s new video campaign featuring stories of rural Americans from across the country and their decision-making journey to get vaccinated. Get tips on how PCAs, HCCNs and Community Health Centers can use these materials. You’ll hear from the Ad Council regarding what the research shows about building vaccine confidence. The Ad Council is a national advertising organization that produces high-quality public service announcements (PSAs) on behalf of nonprofit organizations and federal agencies. It’s operated for over 70 years and is known for campaigns such as Smokey the Bear/”Only You Can Prevent Forest Fires” and “Friends Don’t’ Let Friends Drive Drunk”.

The Ad Council’s rural vaccine campaign includes:

  • Videos – This series of videos, spanning the diversity of rural America, highlight the vaccine and COVID-19 stories of seven families navigating their vaccine decision process.
  • New rural toolkit – Contains message guidance and tips for how to approach conversations with empathy and without judgment. Also has videos and social media graphics.
  • Print -- We’re distributing two rural-focused MAT releases – prepackaged newspaper content for smaller local papers.
  • Radio -- New live announcer copy and seasonally focused downloads for stations in English and Spanish.


REGISTRATION LINK: Registration for this session is free and separate from the conference. If you wish to participate in this special session, please register via this link: https://forms.gle/pfcRJvTxEn64F5RL9. NACHC will email the zoom meeting link and details to the registrants prior to the session.

AUDIENCE: This session is for all staff of PCAs, HCCNs, and NTTAPs. PLEASE NOTE - Participants do not have to be registered for the conference but do need to register to participate in this session.

Tuesday Nov 16th 10:00 AM ET SPONSOR: Centering Health Institute TITLE: Centering – Improving Health by Transforming Care in Centering® Groups

Wednesday Nov 17th 10:00 AM ET SPONSOR: Capital Link TITLE: Capital Link: PCA Collaborations and “Sneak Peek” of FQHC Trends During COVID


Sponsor Sessions

Tuesday, November 16, 10:00am ET:

Wednesday, November 17, 10:00am ET:

The Sponsor Directory features companies and organizations that provide solutions to the issues facing health center operations. The Sponsor Directory will be available only during the CHI Conference. You will be able to attend Zoom sessions, have 1:1 appointments, download white papers, and more. Be sure to thank our Sponsors for their support!


Sponsor Directory

The Sponsor Directory features companies and organizations that provide solutions to the issues facing health center operations. The Sponsor Directory will be available only during the PCA & HCCN Conference. You will be able to attend Zoom sessions, download white papers, and more. Be sure to thank our Sponsors for their support!


Launching a Session
Each session opens 15 minutes prior to the start time. To access your live streamed session(s) click the "Live Sessions" tab and select the desired session.

Accessing and Downloading Handouts
To access all currently available conference materials, click the "Handouts" tab. Check back frequently for updated materials.

Building Your Itinerary
Before you attend, we encourage you to visit the "My Itinerary" tab to add sessions to your personalized itinerary. During the event, navigate to the "My Itinerary" tab for easy access to your pre-selected sessions with the ability to launch a session.

Online Evaluations
To access the speaker evaluations, click the "Evaluations" tab. You are encouraged to complete the evaluation for each session you attend.


NACHC Conference Code of Conduct
All attendees, speakers, sponsors, and volunteers at our conference are required to agree with the following code of conduct. NACHC will enforce this code throughout the event. We expect cooperation from all participants to help ensure a safe environment for everybody. Our conference is dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion. We do not tolerate harassment of conference participants in any form. This also includes inappropriate physical contact and unwelcome sexual attention. Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, parties, Twitter and other online media. Participants asked to stop any harassing behavior are expected to comply immediately. Conference participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of NACHC. If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of the conference staff immediately. NACHC is a nonpartisan and noncommercial organization. Conference speaker presentations may not necessarily reflect the views of NACHC and the presence of vendors, exhibitors and sponsors does not constitute endorsement of their respective products or services.