This session will highlight areas in which health centers will need to continue to adapt as we move forward. This session will share examples of what other health centers are doing now highlighting the pros and cons of vaccine-only clinics and thinking about the next phase when COVID vaccination becomes part of our everyday workflows. This session will also explore both short and long-term considerations and will present hybrid models for scheduling patients. Finally, this session will review how operations have changed and it will challenge learners to think more proactively about the next steps for health centers and the impact the pandemic has had on bricks and mortar services.
COVID has fundamentally changed the health center financial/operational model. As we return to a “new normal”, health centers must consider changes in volume by service line, the impact of the pandemic on staffing structures, telehealth setup including potential changes to telephone service reimbursement, vaccinations, and how to utilize new federal funding.