Welcome & Introduction to PAHCO

Feb 27, 2024 12:00pm ‐ Feb 27, 2024 12:15pm

Identification: OT_1

Introduction to PAHCO.

Session One: Data-Driven Excellence: A Day in the Life of a Great Health Center Manager

Feb 27, 2024 12:15pm ‐ Feb 27, 2024 1:45pm

Identification: OT_2

Embark on a day in the life of a successful health center manager through this training, immersing participants in data-driven decisions, leadership challenges, and operational excellence. Tailored for both new and seasoned leaders, the session defines and equips them with essential tools and knowledge for optimizing health center performance. Featured is a leader intimately familiar with the showcased successful tactics. Expect practical tools, real-world examples, and brief case studies illustrating how managers thrive in a data-driven environment. Join to glean insights from experienced leaders, enhance decision-making skills, and navigate the intricacies of health center management for lasting success.

Closing Presentation

Feb 28, 2024 4:35pm ‐ Feb 28, 2024 5:00pm

Identification: OW_4

Close out session

Session Two: Sliding Fee & Charge Setting

Feb 27, 2024 2:05pm ‐ Feb 27, 2024 3:30pm

Identification: OT_3

Explore the vital mission of 330 Grantees, aiming to expand primary healthcare access to those in need. Health centers play a crucial role by offering comprehensive medical, dental, and behavioral healthcare, irrespective of patients’ ability to pay, utilizing a sliding fee scale. This training delves into the imperative implementation of sliding fee discount programs, ensuring all patients access primary care services regardless of financial constraints. Navigate the requirements and diverse methodologies involved in operationalizing a sliding fee program within health centers, shedding light on charge setting dynamics in this healthcare environment.

Session Three: Hiring Practices for Diversity Equity & Inclusion + Day One Wrap-Up

Feb 27, 2024 3:35pm ‐ Feb 27, 2024 5:00pm

Identification: OT_4

Examine how hiring policies and practices can affect your health center’s ability to build a workforce representative of your patients. This training will review how to move beyond traditional hiring procedures that often unfairly penalize candidates from marginalized groups. Learn practical steps to appeal to diverse candidates, minimize implicit bias in interviews, and select for skills, lived experience, and cultural humility in potential employees. This session will help your health center build a talented, representative workforce and ultimately, help foster high-quality, culturally responsive care.


Session Six: The Path to Impactful Leadership

Feb 28, 2024 3:20pm ‐ Feb 28, 2024 4:35pm

Identification: OW_3

Explore the profound connection between leadership, workplace culture, and the bottom line in this training. Beyond titles, leadership is defined by influence, a critical factor as the workforce spans generations. In the post-pandemic era, effective leadership is essential amid diverse challenges. Using the Impact Leadership Model framework, this session guides leaders and staff in recognizing strengths and development areas. Participants will pave the way to unlock their potential, fostering a culture of impact. Join to gain insights on navigating contemporary leadership challenges, aligning personal growth with organizational success, and shaping a resilient workplace culture that transcends generational differences.

Session Five: Understanding the Patient Experience

Feb 28, 2024 1:50pm ‐ Feb 28, 2024 3:05pm

Identification: OW_2

Delve into the nuances of Satisfaction, Experience, and Engagement in this training session. Explore the creation of a patient-centric culture by understanding the underlying intentions and impacts of implemented interactions, moving beyond reliance on patient satisfaction surveys. This session emphasizes the importance of cultivating intentional positive experiences for patients in health centers. Gain insights into strategies that go beyond mere survey implementation, fostering a holistic approach to enhance overall patient satisfaction and engagement. Join us to acquire the skills needed to build a culture where every interaction contributes to a purposeful and positive patient experience.

Day One: Wrap-Up Session

Feb 27, 2024 4:50pm ‐ Feb 27, 2024 5:00pm

Identification: OT_5


Session Four: Empowering Frontline Staff for Data-Driven Transformation

Feb 28, 2024 12:00pm ‐ Feb 28, 2024 1:30pm

Identification: OW_1

Learn to unlock your organization’s potential through empowering frontline staff in datadriven decision-making. This session equips leaders with valuable skills, transforming data collection into an active driver of positive change in health centers. A health center data expert guest shares strategies to harness collective expertise for enhanced operations and elevated patient care. Join us to explore the vital role of data at all levels, leveraging it for meaningful organizational transformation and improvements. This training fosters a proactive approach, emphasizing data as a communication tool and catalyst for positive change within health centers. Don’t miss this opportunity to drive impactful transformation in your organization.