OLD Welcome and Introductions to the Cultivating Health Center Operations

Apr 11, 2023 12:00pm ‐ Apr 11, 2023 12:20pm

Identification: OT_1-OLD

Welcome & Introductions + Tips & Tricks from Change Veterans: Sample Communications, Training Tools, and Checklists for Achieving Results

Apr 11, 2023 12:00pm ‐ Apr 11, 2023 2:00pm

Identification: OT_1

Give us tools! Building on the introductory course in Practical Art of Health Center Operations (PAHCO), this second installment focuses on operationalizing successful change and provides helpful aids to guide health centers in the midst of change. We will share sample communications, sample habit helper tools as well as checklists health centers have used to manage change efforts. These tools help you avoid common pitfalls and ensure that new practices become successful habits that patients and staff can feel.


Building a Highly Effective Management Team: A How-To Guide for an Evolving Team of Leaders

Apr 11, 2023 2:00pm ‐ Apr 11, 2023 3:30pm

Identification: OT_2

Every team has its dysfunctions but how do you practically ensure that teams are working together for a common goal, one that all staff can feel and appreciate when they’re on the front lines every day? This session is designed to build upon the core concepts shared at PAHCO and draw upon practices used by successful leadership teams around the country who have achieved success when others have stumbled.


Optimizing UDS to Inform Strategy

Apr 11, 2023 3:45pm ‐ Apr 11, 2023 5:00pm

Identification: OT_3

UDS tables provide a health center with a wealth of information to plan strategically. Data submitted in the UDS is a structured tool to help evaluate the health center’s current status and inform leadership and Boards on identified needs. With the ever-changing economy, healthcare landscape, and patient needs, the UDS report can determine and support decisions to strategically expand services, renovate existing space or build a capital project. This presentation will explore each UDS table and its relevance in making strategic decisions for the future of health center planning and growth.


The 3 Ps of Access: Proactive, Programmatic and Patient Centered

Apr 12, 2023 12:00pm ‐ Apr 12, 2023 1:30pm

Identification: OW_1

This session will focus on building an Access Program that is data driven and serves as the foundation for your operational and clinical strategies. Participants will be introduced to the collection and utilization of key access data points and strategies for impacting the five dimensions of access.


Leveraging Data to Succeed in a Value-Based Model of Care: preparing for and mastering the transition

Apr 12, 2023 1:45pm ‐ Apr 12, 2023 3:00pm

Identification: OW_2

In this session, learn the types of reporting that best support health centers to meet value-based care goals. From the point of patient interaction to population health management, discover how to leverage data to support a constant and underlying push toward value, with metrics to track quality numbers, costs, and patient experience. Session attendees will not only learn about the types of reporting centers they need to be successful, but how to embed that reporting into sustainable workflows that support value-based care as well.


Creating Cultural Alignment between Health Center Departments to Strengthen Health Center Operations + Wrap Up

Apr 12, 2023 3:15pm ‐ Apr 12, 2023 5:00pm

Identification: OW_3

This session will be a practical guide for changing organizational culture to align finance and operations teams and lead the health center on the path to excellence. The session also offers best practices for building and sustaining relationships between operational and financial leadership and teams, including developing habits within the workforce to ensure culture change becomes embedded in the health center fabric.