Welcome and Introductions to the Practical Art of Health Center Operations

Feb 21, 2023 12:00pm ‐ Feb 21, 2023 12:20pm

Identification: NWOT00

Welcome and introduction to the Practical Art of Health Center Operations.


Planning for Growth from the Patient Experience

Feb 21, 2023 12:20pm ‐ Feb 21, 2023 1:50pm

Identification: NWOT01

The patient experience is a significant focus for health center success. Health Center
design can influence patient satisfaction and retention. Evaluation of the first
contact to the end of a visit can identify areas for restructuring and improved patient
flow. Upgrading your design, implementing streamlined processes, and engaging
technology can decrease no-shows and enhance satisfaction. This presentation will
explore the impact of the first contact with the patient and discuss ways to streamline
the patient experience through physical design. The health center should examine
ways to optimize data capture for key performance indicators using structured


Strategic Population Health

Feb 21, 2023 2:00pm ‐ Feb 21, 2023 3:30pm

Identification: NWOT02

This session will focus on the process of developing an effective and efficient population health strategy. Participants will learn how to assess and prioritize population health initiatives that are in line with organizational strategy. Participants will learn how to utilize their UDS, SAC grant and PCMH recognition to build and operationalize their population health strategy. Participants will receive tools to support the development and execution of the strategy including, risk stratification tools, QI tools, care management workflows, and access management tools.


How to Achieve a Credentialing Trifecta - Aligning Credentialing, PayerEnrollment & Mastering Delegation

Feb 21, 2023 3:45pm ‐ Feb 21, 2023 5:00pm

Identification: NWOT03

This session will focus on the impact credentialing has on a health center’s revenue cycle. Participants will learn effective ways to align credentialing and privileging with enrolling providers in insurance plans. We will also review how to successfully implement credentialing delegation agreements with payors without needing to be NCQA accredited.


New to CHCs? New to Leadership? How to Thrive in Health Center Leadership

Feb 22, 2023 12:00am ‐ Feb 22, 2023 12:00am

Identification: NWOW01

Typically, it goes like this: health center leaders are promoted because they were our super stars, our most highly contributing team members… But, so few have been given the tools to succeed as effective leaders to grow and evolve the staff that are now in their charge. This session will explore concepts used by health center leaders around the country and derived from Coleman Associates’ long-standing High Impact Management Program. The session will draw upon tips and tricks from authors, David Cottrell, Patrick Lencioni, and others.



Feb 22, 2023 12:00am ‐ Feb 22, 2023 12:00am

Identification: NWOW04


70% of Change Initiatives Fail: They Don't Have to! How to Pilot &Operationalize a Successful Implementation

Feb 22, 2023 1:45pm ‐ Feb 22, 2023 3:00pm

Identification: NWOW02

Most places do it backward. Often we as leaders get a bunch of administrators together in a room and hammer out processes and then hand binders to staff or send emails (which are not often read!) and staff do not do what is asked…. Why? It was the right idea. This session will teach you how to think about iterative testing, involving key front-line stakeholders and constructing ideas that will be supported.


Developing and Implementing a Plan to Achieve a Culture of Compliance

Feb 22, 2023 3:15pm ‐ Feb 22, 2023 4:30pm

Identification: NWOW03

The goal of this session is to take OSV preparation from a fire drill to minimal preparation. This session will instruct health centers to create a culture of compliance through workforce development, support activities to maintain compliance, and be successful in preparing for an OSV or SAC. We will discuss how a health center can align policies and procedures and operational workflows with HRSA’s Compliance Manual, continue compliance throughout grant years between SACs and OSVs, and help a health center’s workforce adjust to these practice changes.