Welcome and introduction to the Practical Art of Health Center Operations.
The patient experience is a significant focus for health center success. Health Center
design can influence patient satisfaction and retention. Evaluation of the first
contact to the end of a visit can identify areas for restructuring and improved patient
flow. Upgrading your design, implementing streamlined processes, and engaging
technology can decrease no-shows and enhance satisfaction. This presentation will
explore the impact of the first contact with the patient and discuss ways to streamline
the patient experience through physical design. The health center should examine
ways to optimize data capture for key performance indicators using structured
This session will focus on the process of developing an effective and efficient population health strategy. Participants will learn how to assess and prioritize population health initiatives that are in line with organizational strategy. Participants will learn how to utilize their UDS, SAC grant and PCMH recognition to build and operationalize their population health strategy. Participants will receive tools to support the development and execution of the strategy including, risk stratification tools, QI tools, care management workflows, and access management tools.
This session will focus on the impact credentialing has on a health center’s revenue cycle. Participants will learn effective ways to align credentialing and privileging with enrolling providers in insurance plans. We will also review how to successfully implement credentialing delegation agreements with payors without needing to be NCQA accredited.
Typically, it goes like this: health center leaders are promoted because they were our super stars, our most highly contributing team members… But, so few have been given the tools to succeed as effective leaders to grow and evolve the staff that are now in their charge. This session will explore concepts used by health center leaders around the country and derived from Coleman Associates’ long-standing High Impact Management Program. The session will draw upon tips and tricks from authors, David Cottrell, Patrick Lencioni, and others.
Most places do it backward. Often we as leaders get a bunch of administrators together in a room and hammer out processes and then hand binders to staff or send emails (which are not often read!) and staff do not do what is asked…. Why? It was the right idea. This session will teach you how to think about iterative testing, involving key front-line stakeholders and constructing ideas that will be supported.
The goal of this session is to take OSV preparation from a fire drill to minimal preparation. This session will instruct health centers to create a culture of compliance through workforce development, support activities to maintain compliance, and be successful in preparing for an OSV or SAC. We will discuss how a health center can align policies and procedures and operational workflows with HRSA’s Compliance Manual, continue compliance throughout grant years between SACs and OSVs, and help a health center’s workforce adjust to these practice changes.