Welcome + Health Center Program Overview

Jan 19, 2022 11:00am ‐ Jan 19, 2022 12:15pm

Identification: NGW01

This broad overview of the Health Center Program will lay the foundation for the in-depth content you will receive throughout the two-day training, providing valuable background on what a health center is and how to become part of the Health Center Program. HRSA staff will also address your questions in an interactive Q&A.


Health Center Foundations: Continuous Compliance

Jan 19, 2022 12:25pm ‐ Jan 19, 2022 1:25pm

Identification: NGW02

Continuous compliance with HRSA’s expectations is central to the Health Center Program and critical to your health center’s success. This session will provide an orientation to the Health Center Program Requirements and HRSA Compliance Manual. You will also learn what to expect during HRSA’s operational site visit (OSV) and how to prepare for not just a successful OSV but a state of continuous compliance as well.


Health Center Foundations: Scope of Project 101

Jan 19, 2022 1:50pm ‐ Jan 19, 2022 3:20pm

Identification: NGW03

Your health center’s scope of project defines what your health center does and what your approved budget can cover. This session will describe the five key elements of scope of project – sites, services, providers, service area, and target population–and provide strategies for determining your health center’s scope. Specifically, this session will walk you through Forms 5A, 5B, and 5C, discuss changes in scope, and answer all your scope questions in an interactive Q&A session.


Health Center Foundations: Governance 101 + Day 1 Wrap Up & Workbook Review

Jan 19, 2022 3:30pm ‐ Jan 19, 2022 5:00pm

Identification: NGW04

Governance is a fundamental and defining aspect of the Health Center Program. This session will provide clarity about the roles and responsibilities of a health center board, describe characteristics of high-performing boards, and outline strategies for health center leadership and staff to partner successfully with their board.


Day 2 Welcome + Health Center Operations: Staffing Your Health Center

Jan 20, 2022 11:00am ‐ Jan 20, 2022 12:10pm

Identification: NGT01

Having the right team in place is essential to delivering your services, providing good customer service, and fulfilling your mission. This practical session will focus on staffing your health center and chapters of the HRSA Compliance Manual that address staffing. This session will explore considerations around building your key management team, non-clinical and clinical staff including staffing mix, productivity, and different care team models. The session will describe strategies for recruitment, retention, and training.


Health Center Operations: Collaborations and Contracts

Jan 20, 2022 12:25pm ‐ Jan 20, 2022 1:10pm

Identification: NGT02

If you don’t have the staff to deliver certain services, collaborations can fill that gap. In this session, you will learn the ins and outs of delivering services via formal contracts, referral agreements, and subawards, as well as the important distinctions between each type of collaboration. This session will describe the way general collaborations and affiliations can also support your health center’s operations.


Health Center Operations: Clinical Quality and Data

Jan 20, 2022 1:25pm ‐ Jan 20, 2022 2:25pm

Identification: NGT03

Part of improving your health center’s operations is understanding how to track performance through clinical quality data and other key operational statistics. This session will provide an overview of compliance requirements around quality assurance and quality improvement activities and policies. This session will also explore some of the key performance measures and operational data your health center should be tracking and describe how this data can support efforts around value-based care, quality awards, and PCMH recognition.


Health Center Finances: Billing, Collections, and Sliding Fee Discount Program

Jan 20, 2022 2:35pm ‐ Jan 20, 2022 3:20pm

Identification: NGT04

Effective billing and collections practices are important to your health center’s sustainability. In this session, you will learn the key components of health center billing, collections, and reimbursement. We will also review the ins and outs of the Sliding Fee Discount Program, one of the hallmarks of the Health Center Program, and strategies for ensuring you receive payment while also addressing financial barriers to care.


Health Center Finances: Budgeting and Reporting + Day 2 Wrap-Up & Workbook Review

Jan 20, 2022 3:35pm ‐ Jan 20, 2022 5:00pm

Identification: NGT05

All health centers want to maintain strong financial systems and practices, to stay compliant, fiscally responsible, and of course viable. This session provides an overview of a health center’s budgeting process, important financial management and control policies, and key internal and external reports to support fiscal management, transparency, and regulatory requirements. By the end of the session, you will feel more prepared to find that prefect balance between margin and mission.