Welcome and Introduction to Elevating Health Center Operations

Jun 15, 2021 11:00am ‐ Jun 15, 2021 11:20am

Identification: RTO1

The New Leadership Challenge

Jun 15, 2021 11:20am ‐ Jun 15, 2021 12:50pm

Identification: RTO2

Becoming and/or remaining an employer of choice with a focus on creating a positive workplace culture and well-being will be the ones where employees can be easier to recruit and retain. This session will focus on what this looks like in your health center and the steps it will take to get there. You will hear from a CEO who led his health center to become recognized as the first ever FQHC Employer of Choice through Employer of Choice International and the components necessary to achieve this status at your center.

Behavioral Enhanced Primary Care in the COVID Era: Fire, Ready, Aim

Jun 15, 2021 1:00pm ‐ Jun 15, 2021 2:30pm

Identification: RTO3

This presentation will provide an overview of the challenges experienced at a FQHC during the COVID-19 pandemic and discuss the use of telehealth and health information technology to provide continuity care using an integrated model. Strategies for success, lessons learned, and future directions will be discussed..

Emergency Management Approaches

Jun 15, 2021 2:45pm ‐ Jun 15, 2021 4:00pm

Identification: RTO4

Participants will have a greater understanding of how to apply supply chain and situational awareness to their emergency preparedness plans, partnering with EHR continuity of care platforms and how to pivot to move emergency preparedness plans from just staff and personnel management to also include partnerships, coordination and visibility.

Navigating Changes with the “New” Workforce

Jun 16, 2021 11:00am ‐ Jun 16, 2021 12:30pm

Identification: RWO1

This session will offer tools to improve employee engagement, recruitment and retention of staff and what this means for new permanent remote work. It will also incorporate approaches to supporting burned-out staff, peer-to-peer support, serious medical errors that have occurred, self-care, staffing and the importance of paying attention to your people.

Data Dashboards for Decision-Making

Jun 16, 2021 12:45pm ‐ Jun 16, 2021 2:00pm

Identification: RWO2

This session will focus on using data dashboards and how they can be utilized to assist leadership in critical decision-making and strategy. As operations leaders, you typically are responsible for gathering data and developing the dashboards; you will be offered tools to ensure that data is presented to leadership in a way that is most useful.

DEI Roundtable Discussion + Wrap Up/Panel Q&A

Jun 16, 2021 2:15pm ‐ Jun 16, 2021 4:00pm

Identification: RWO3

Participants will learn the components, commitment and steps it takes to successfully build a program from the ground up or enhance the one you have in place now. Health centers were no different and now it is a business priority for executives and boards alike. In this roundtable, you will hear from a health center in Virginia who became the first to formalize their program.

Wrap-up/Panel Q&A

Jun 16, 2021 3:30pm ‐ Jun 16, 2021 4:00pm

Identification: RWO4