Welcome & Introductions to the Practical Art of Health Center Operations
Feb 23, 2021 12:00pm ‐ Feb 23, 2021 12:20pm
Identification: RTO0
Creating and Leading a Dynamic Workforce in a Virtual Environment - Part I
Feb 23, 2021 12:20pm ‐ Feb 23, 2021 1:50pm
Identification: RTO1
This session will focus on building high performing teams, defining the care team, managing staff who are working from home and reducing burnout.
Speaker(s):
- Melissa Stratman, CEO, Process Redesigner, Coleman Associates
Creating and Leading a Dynamic Workforce in a Virtual Environment - Part II
Feb 23, 2021 2:00pm ‐ Feb 23, 2021 3:30pm
Identification: RTO2
This session will focus on building high performing teams, defining the care team, managing staff who are working from home and reducing burnout.
Speaker(s):
- Melissa Stratman, CEO, Process Redesigner, Coleman Associates
Reimagining the Front Desk
Feb 23, 2021 3:45pm ‐ Feb 23, 2021 5:00pm
Identification: RTO3
Participants will have a greater understanding of how to redesign front desk operations to accommodate virtual patient engagement, strategies to deescalate customer interactions and how to access and rectify patient dissatisfaction and how to utilize data to improve the overall patient experience through improved front desk operations.
Speaker(s):
- Kellie Medious, Sr. Director, Patient Access Operations, Erie Family Health Center
Practice Transformation Part I
Feb 24, 2021 12:00pm ‐ Feb 24, 2021 1:30pm
Identification: RWO1
This session will focus on tools health centers can use for identifying, measuring and reporting data for decision making in a virtual environment. It will also highlight how to prepare, engage and train staff for a changing work environment.
Speaker(s):
- Ms. Shannon Nielson, MHA, PCMH-CCE, Owner/Principal Consultant, CURIS Consulting and CURIS Connect
Practice Transformation Part Il
Feb 24, 2021 1:45pm ‐ Feb 24, 2021 3:00pm
Identification: RWO2
This session will focus on tools health centers can use for identifying, measuring and reporting data for decision making in a virtual environment. It will also highlight how to prepare, engage and train staff for a changing work environment.
Speaker(s):
- Ms. Shannon Nielson, MHA, PCMH-CCE, Owner/Principal Consultant, CURIS Consulting and CURIS Connect
Financial Management
Feb 24, 2021 3:15pm ‐ Feb 24, 2021 5:00pm
Identification: RWO3
This session will provide tools for health operations leaders focused on budgeting, revenue diversification and business continuity planning
Speaker(s):
- Mr. Curt Degenfelder, President, Curt Degenfelder Consulting, Inc.