General Session

Oct 26, 2017 7:30am ‐ Oct 26, 2017 9:00am

Identification: IGS1

Jones Loflin is an internationally recognized speaker and trainer, and the coauthor of Juggling Elephants and Getting to It, as well as the author of Getting the Blue Ribbon. He has developed and delivered solutions for many Fortune 500 companies in the areas of work-life satisfaction, time management, change, and leadership. Jones has made it his life's work to deliver powerful ideas and practical solutions to individuals around the world so they can achieve more of what is most important to them. His books are described as "illuminating" and his presentations as "unforgettable." In his 22 years as a speaker and trainer, Jones has helped countless people regain confidence in their abilities to achieve greater success in work and life.

Sponsored by the 2017 Leader Sponsors: BKD, Centene Corporation, McKesson, NextGen Healthcare, and OCHIN

Your Health Center Billing Department: Highly Functioning or Not?

Oct 26, 2017 10:00am ‐ Oct 26, 2017 11:30am

Identification: IThA1

With ever-shrinking grant funding, billing incomes are the number one source of revenue for community health centers (CHCs). As CHCs add new programs, open new access points, or operate in Medicaid expansion regions, the billing department grows not only in importance but in complications as well. This will become ever more critical with proposed changes to the insurance market in 2017 and beyond. This high-level overview gives CHC Leadership easy-to-use tools that allow them to measure and benchmark their organizations against similar CHCs in their own states as well as nationally.

These tools will allow you to track payments per encounter, denial (nonpayment) rates, proper staffing, and the overall performance of your billing department.

  • Understand the billing and collections process at a CHC and how changes in the ACA affect this important source of revenue.
  • Analyze data available from different sources (billing systems, UDS Reports, etc.) to find trends, post-ACA, for those CHCs in Medicaid expansion states and those that did not expand.
  • Understand best practices and benchmarks in relation to billing and collections employed by CHC organizations nationally.

Understanding the Drivers of Cost in the Supply Chain System - Special Exhibitor Session Sponsored by McKesson

Oct 26, 2017 10:00am ‐ Oct 26, 2017 11:30am

Identification: IThB1

This session will cover the five areas where supply chain management can reduce cost and drive efficiency in your center. Hear tips, best practices, and success stories for implementation of these strategies. You will understand the drivers of cost in the supply chain system, learn how to drive efficiency and formulary management across locations, as well as understand how to optimize GPOs and local contracts.

  • Understand the importance of supply chain analytics and what to look for.
  • Understand how to apply SKU standardization.
  • Acquire information on how to better leverage your contracts and GPOs.

Analyzing Federal Funding Changes

Oct 26, 2017 10:00am ‐ Oct 26, 2017 11:30am

Identification: IThC1

There are several threats to health center funding at the federal level–the 330 funding cliff, repeal of the Medicaid expansion, and block grants/per capita caps. This session will present analytical tools to measure the financial impact of each potential change.

Presenters will also evaluate strategies that health centers can develop now to address funding changes.

  • Identify new strategies to address significant issues in your health center.
  • Apply these principles to evaluate the potential impact in federal funding changes.
  • Discover new or pending policy changes.

Innovative Data Mining and Analytics: Population Health 2.0

Oct 26, 2017 10:00am ‐ Oct 26, 2017 11:30am

Identification: IThD1

Many community health centers have access to a plethora of data that are not fully utilized and analyzed. In collaboration with the University of California at Irvine (UCI) Division of Hematology, we sought to take a closer look at two rare blood disordersthrombocytosis and erythrocytosis. The initial screening for these disorders can be easily noted from a CBC with evidence of an elevated platelet count or hemoglobin level. We sought to run a data mining pilot project to delineate how many of our patients could potentially have these rare blood disorders.

In our initial data filter, there were about 100 patients who had elevated levels of platelets which will need further investigation. The researcher and hematologist/oncologist at UCI will also address our providers on this topic and our future research collaboration, as approximately 20 percent of these patients may also have an associated co-morbid inflammatory bowel disease and would benefit from genetic testing.

This pilot project will demonstrate how partnerships between community health centers and major university research institutions can function in the future models of population health and data analytics/mining.

  • Explain the advanced role of Population Health 2.0.
  • Identify the steps involved in undergoing a data analytic approach (presented by an informatics health specialist).
  • Elaborate on how to collaborate with major university research organizations.

Using the Electronic Health Record to Address LGBT Disparities in Primary Care

Oct 26, 2017 10:00am ‐ Oct 26, 2017 11:30am

Identification: IThE1

LGBT people face stigma and related health disparities in health care. In spite of the advancements in LGBT acceptance and policy, many LGBT people remain largely invisible to their providers. Meaningful Use Stage 3 includes the requirement that all certified EHR systems have the capacity to record sexual orientation (SO) and gender identity (GI). HRSA now requires that all FQHCs report SOGI data on their annual Uniform Data Systems (UDS) reports. Collecting SOGI data of patients is critical in order for health care organizations to provide a welcoming, inclusive environment and allow HCPs to better understand their LGBT patients.

Routine SOGI data collection in the EHR can be used to measure and track health outcomes at the individual and population levels. The EHR is an important tool for managing quality for populations and developing quality and monitoring reports, like a Transgender Dashboard, that can help reduce health disparities. Experiences and processes of implementing changes within the EHR and workflows will be shared. Training all staff, including non-clinical staff, are key to the successful implementation of SOGI data collection and creating a LGBT-inclusive environment in primary care.

  • Describe how the customization of an EHR can improve communication, data, and quality management activities including the collection and reporting of patient-level information, clinical outcomes, and better care coordination.
  • Understand the impact SOGI data collection will have on key stakeholders (patients, staff, and management).
  • Identify methods to actively engage and educate staff on the importance of collecting SOGI data and how to do so, and its impact on health disparities.

Practical Considerations When Adding a Site

Oct 26, 2017 1:00pm ‐ Oct 26, 2017 2:30pm

Identification: IThA2

Growth is a primary objective of most health center strategic plans and is often accomplished through the addition of new sites. Many organizations focus on the planning and construction, and the excitement of that first day. But there are myriad regulatory steps to perform to ensure you receive appropriate payment for the services delivered at your new site. BPHC, Medicare, and Medicaid each have specific requirements, as do NCQA and other accrediting bodies. Incomplete or missing forms can delay eligibility for payment and result in cash flow challenges.

Presenters will discuss these various requirements and provide a tool for tracking needed activities.

  • Understand the various Medicare enrollment requirements.
  • Identify examples of state-specific Medicaid enrollment requirements.
  • Develop a tool for ensuring the timely completion of all forms and for predicting cash flow.

I’m Average at Everything and Not Excellent at Anything, But What If I Wasn’t?

Oct 26, 2017 1:00pm ‐ Oct 26, 2017 2:30pm

Identification: IThB2

This workshop will take the operational results of an average health center and look at the risks of maintaining the status quo. Presently, health centers have incentive to analyze their operational results and going forward they will have a need. The presenters will discuss the recent trends related to health center cost of care and model both the operational and financial effects of moving the needle up or down on various cost drivers.

  • Understand the financial implications of total cost of care.
  • Identify ways that you might analyze your operating results.
  • Identify recent trends related to health care costs.

Keeping It Simple: Using Data to Demonstrate the Value of Health Centers on One Page 

Oct 26, 2017 1:00pm ‐ Oct 26, 2017 2:30pm

Identification: IThC2

Demonstrating the value of a health center in a simple format is harder than it looks. The Massachusetts PCA, HCCN, and Capital Link worked together to produce a one-page, easy-to-read handout that highlights the data that presents health centers in a positive light. Figuring out which data to use and which to omit was difficult, but the end result is an easy-to-use, flexible document that can serve a variety of needs for any health center.

  • Understand uses for different types of data.
  • Determine which data uses are appropriate in different settings.
  • Select data specific for advocacy.

Developing Your Skills as a Patient-Centered Manager

Oct 26, 2017 1:00pm ‐ Oct 26, 2017 2:30pm

Identification: IThD2

Managers play a key role in creating a patient-centered experience. This session will give managers an action plan to redesign their management style so their processes are truly patient-centered. Managers and administrators will leave with the ability to give constructive, objective, data-driven feedback to employees that will immediately start transforming their patient experience.

  • Complete a self-assessment for patient-centeredness.
  • Develop measures for patient-centered management you can immediately apply.
  • Use your self-assessment to develop an actionable plan to measure your employees’ performance using patient-centered data.